Banking Customer Service Specialist – Frontline Support

THUMB BANK & TRUST; Bay City (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Thumb Bank & Trust is seeking a Customer Service Representative I in Bay City, MI to greet customers, process transactions, and maintain accurate cash handling. You will balance the cash drawer, assist with debit card activations, and promote banking products while following bank security protocols.

The role requires strong communication, numerical accuracy, and a professional demeanor. Weekend availability is required to support branch hours and customer needs.

Qualifications

• Cash handling experience and the ability to balance cash drawers.
• Strong customer service mindset with professional communication.
• Attention to detail and numerical accuracy for transactions.
• Ability to multitask and manage multiple customer inquiries.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and basic computer skills.
• Excellent interpersonal skills and a professional image for customer interactions.
• Active listening and prompt problem solving to resolve issues.
• Ability to lift or move up to 50 lbs. if needed.
• Must be able to work branch hours, including weekends.
• Willingness to follow bank procedures and security protocols.
• Confidential handling of customer information with discretion.
• Team-oriented attitude to collaborate with colleagues.
• References required for prior banking or cash handling experience.
• Aptitude for learning new banking products and services.

Responsibilities

• Greet customers and provide courteous support via email, phone, and in-person.
• Assist with transaction services and offer efficient solutions.
• Balance cash drawer and perform daily proofs to ensure accuracy.
• Process deposits, withdrawals, checks, loan payments, and issue receipts.
• Verify signatures and funds before disbursements.
• Identify opportunities to promote new banking products and services.
• Assist with debit card activations and online access setup.
• Support branch operations including ATM balancing and vault tasks.
• Handle customer inquiries and provide follow-up or route to appropriate department.
• Adhere to all bank policies, procedures, and regulatory requirements.

Skills

Cash handling

Customer service

Communication

Mathematical aptitude

Attention to detail

Multitasking

Microsoft Office

Professional image

Active listening

Problem solving

Teamwork

Adherence to procedures

Cash drawer balancing

Availability to weekends

Job description

Thumb Bank & Trust is seeking a Customer Service Representative I in Bay City, MI to greet customers, process transactions, and maintain accurate cash handling. You will balance the cash drawer, assist with debit card activations, and promote banking products while following bank security protocols.

The role requires strong communication, numerical accuracy, and a professional demeanor. Weekend availability is required to support branch hours and customer needs.