Banking Customer Service Rep - Training & Growth Path

Range Bank; Michigan; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Volunteer time off

Paid holidays

Health insurance through Blue Cross BC

Telehealth with $0 copay

HSA plan options

Vision

Dental

401(k) retirement plan with up to 6%

Short term disability insurances

Long term disability insurance

Life insurance

Voluntary life insurance

Employee Assistance Program

Job summary

Range Bank is seeking a Customer Service Representative in Michigan. This frontline role involves handling customer financial transactions, maintaining policy knowledge and deposit product understanding, and delivering a high level of service.

Training is provided, and advancement opportunities exist through a structured path. The position requires working at multiple Copper Country offices with a rotating schedule Monday to Saturday, 8:30 a.m. to 5:30 p.m., in a community bank setting.

Qualifications

• High School Diploma required.
• One year of customer service or cash-handling experience.
• Proficient computer skills.
• Ability to identify and resolve/escalate issues.
• Exceptional customer service and communication skills.
• Strong attention to detail.

Responsibilities

• Provides excellent customer service in a friendly and professional manner.
• Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested. Ensures all transactions are processed accurately and efficiently, managing risk in every transaction.
• Performs all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer information.
• Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer request
• Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary
• Perform other projects and initiatives, as required, contributing to the continued improvement of overall company performance
• Has the authority and discretion to resolve complex customer issues
• Adheres to Range Bank policies and procedures
• Upholds the highest level of confidentiality and cyber security awareness

Skills

Exceptional customer service

Communication skills

Attention to detail

Computer skills

Issue resolution

Customer service experience

Education

High School Diploma

Job description

Range Bank is seeking a Customer Service Representative in Michigan. This frontline role involves handling customer financial transactions, maintaining policy knowledge and deposit product understanding, and delivering a high level of service.

Training is provided, and advancement opportunities exist through a structured path. The position requires working at multiple Copper Country offices with a rotating schedule Monday to Saturday, 8:30 a.m. to 5:30 p.m., in a community bank setting.