Bank Teller & Customer Service Pro

Westamerica-Bank; Napa (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Westamerica Bank in California is seeking a customer-focused Teller to deliver quality service to customers and promote bank services. The role emphasizes accuracy, compliance, and aiding branch operations. Weekly Hours: 40, with opportunities to cross-sell and meet performance goals.

This position requires strong math and communication skills and a customer-first mindset. The job involves handling transactions, assisting with cash shipments, and adhering to branch security procedures.

Qualifications

• Good customer relations and basic math skills required.

Responsibilities

• Deliver 5 points of service to external customers.
• Promote sales of bank’s services. Meet goal of $110/FTE per month on average.
• Cross-sell appropriate products and services to clients and prospects.
• Meet established standards for accuracy and compliance, while adhering to policies and procedures.
• Follow branch security procedures in opening, closing, and branch operations.
• Under the direction of the CSM, provide support with daily operational tasks and assist with cash shipments and balancing the ATM and Vault.
• Exercise good judgment and common sense in protecting bank assets while providing excellent customer service.
• Complete regulatory tutorials to ensure understanding of compliance standards and expectations.

Skills

Customer service

Basic math

Communication

Tools

10-key machine

ATM

kred Branch Capture

Photocopier

Job description

Westamerica Bank in California is seeking a customer-focused Teller to deliver quality service to customers and promote bank services. The role emphasizes accuracy, compliance, and aiding branch operations. Weekly Hours: 40, with opportunities to cross-sell and meet performance goals.

This position requires strong math and communication skills and a customer-first mindset. The job involves handling transactions, assisting with cash shipments, and adhering to branch security procedures.