Banking Customer Service Specialist

Bryant Bank; Birmingham (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

Bryant Bank is seeking a Customer Service Representative at the Greystone Branch in Birmingham, AL. The role focuses on building relationships with customers and delivering a range of banking services.

The position requires a high school diploma or GED, day shift, and prior customer service experience. Responsibilities include opening accounts, advising customers, and processing transactions while upholding financial regulations.

Qualifications

• Customer service experience and ability to assess needs.
• Organizing, planning, and prioritizing work to meet goals.
• Demonstrates integrity and ethical behavior in tasks.
• Attention to detail in processing transactions and records.
• Ability to build and maintain positive relationships with customers and co-workers.
• Strong communication skills, both spoken and written.

Responsibilities

• Discuss goods or services information with customers or patrons.
• Advise customers on the use of products or services.
• Analyze information and evaluate results to choose the best solution and solve problems.
• Recommend products or services to customers.
• Promote products, services, or programs.
• Open accounts, execute sales, or other financial transactions.
• Handle complaints, settle disputes, and resolve grievances and conflicts.
• Use information and judgment to ensure compliance with laws, regulations, or standards.
• Maintain a work area that ensures safety of negotiables and confidential records.
• Assist with teller line when necessary.
• May assist with loan applications.
• Performs other related duties as assigned.

Skills

Customer service

Organizing & planning

Integrity

Attention to detail

Relationship building

Communication

Education

High school diploma or GED

Job description

Bryant Bank is seeking a Customer Service Representative at the Greystone Branch in Birmingham, AL. The role focuses on building relationships with customers and delivering a range of banking services.

The position requires a high school diploma or GED, day shift, and prior customer service experience. Responsibilities include opening accounts, advising customers, and processing transactions while upholding financial regulations.