Banking Customer Service Associate - Float (Onsite)

Partners Bank; Sanford (ME); On-site; USD 32,000 - 42,000; Full time

Job summary

Partners Bank in Sanford, Maine, is seeking a Customer Service Assistant I (CSA) Float to perform teller and customer service duties across branches as needed. The role emphasizes processing teller transactions, opening basic deposit accounts, handling inquiries, and delivering prompt problem resolution.

Requires knowledge of banking products and strong service orientation. The position is full-time, non-exempt, onsite only, reporting to Branch Manager/Assistant Branch Manager.

Qualifications

• Minimum of one year of teller or customer service banking experience in a branch or call center environment.
• Strong sales, service, interpersonal and communication skills.
• Interacts well with others and enjoys working with a variety of people in a team environment.
• Strong organizational, technical and computer skills.
• Adapts well to change and is able to effectively multitask.
• Strong knowledge of teller and customer service processes, policies, guidelines and procedures.
• Satisfactory product knowledge of banking products and service with ability for further development.

Responsibilities

• Highly proficient in the processing of various teller transactions and routine customer service-related tasks and functions.
• Able to identify cross-sell opportunities and respond to customers’ inquiries to recommend appropriate products or solutions.
• Able to open basic deposit accounts, assist with electronic banking inquiries, services and functionality, complete account maintenance and make referrals to other lines of business.
• Maintain and balance a cash drawer accurately and efficiently.
• Provide a high level of service to customers, coworkers and team members.
• Understand and follow policies, guidelines and procedures including security, compliance and operations.
• Participate in ongoing job related training programs including sales, service, compliance and product knowledge.
• May float to another local branch to cover staffing if needed.
• Performs additional duties as required.

Skills

Teller/cust svc experience

Sales skills

Interpersonal skills

Communication skills

Organizational skills

Technical skills

Adaptability

Product knowledge

Job description

Partners Bank in Sanford, Maine, is seeking a Customer Service Assistant I (CSA) Float to perform teller and customer service duties across branches as needed. The role emphasizes processing teller transactions, opening basic deposit accounts, handling inquiries, and delivering prompt problem resolution.

Requires knowledge of banking products and strong service orientation. The position is full-time, non-exempt, onsite only, reporting to Branch Manager/Assistant Branch Manager.