Customer Service Associate/Teller - Float

Monson Savings Bank; Monson (MA); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid time off

401(k) with company match

Medical and dental insurance

Job summary

Monson Savings Bank is looking for a Full-time Float Customer Service Associate/Teller in Monson, MA. This position involves a flexible weekly schedule across five branches, including Saturdays. Key responsibilities include processing deposits, withdrawals, and payments while maintaining high customer service standards. Candidates should possess a high school diploma, strong attention to detail, and excellent communication skills. Benefits include paid time off and 401(k) with company match.

Qualifications

• Prior cash handling or customer service experience preferred.
• Ability to operate a computer and follow regulatory requirements.

Responsibilities

• Perform a variety of Teller and customer service duties.
• Process customer deposits, withdrawals, and payments.
• Sell and cross-sell bank products and services.

Skills

Strong customer service skills

Attention to detail

Math aptitude

Verbal communication

Interpersonal skills

Education

High School diploma or equivalent

Job description

Monson Savings Bank is seeking a Full‑time Float Customer Service Associate/Teller based out of our Monson Branch.

Position requires the ability to work a flexible weekly schedule between all five branches, including Saturday shifts.

This Float CSA position works a variable schedule, Monday‑Saturday, 37.5 hours weekly. Must be available to work Saturdays until approximately 1:00 PM.

Under the general direction of the CSA Supervisor and Branch Management, the role is responsible for performing a variety of Teller and customer service duties including check cashing, processing customers' deposits, withdrawals, payments, the sale of money orders and bank checks, and the performance of related administrative and clerical duties. The associate must understand and maintain the bank's standards for service, customer satisfaction, and relationship building, as well as sell and cross‑sell bank products and services.

Benefits of working for a local, community bank include paid time off, 401(k) with company match, and a suite of insurance benefits including medical, dental and more.

Education and Experience

High School diploma or equivalent required. Prior cash handling or customer service experience preferred.

Qualifications

Strong customer service skills, attention to detail, and math aptitude required. Must have excellent verbal communication and interpersonal skills. Must possess the ability to operate a computer and to learn, retain, and follow complex regulatory and security requirements.

Monson Savings is an Equal Opportunity Employer. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential position functions.