Float Teller & Customer Service Associate

Partners Bank; Wells (ME); On-site; USD 25,000 - 32,000; Full time

Job summary

Partners Bank Wells, Maine is seeking a Customer Service Assistant I (CSA) Float to support teller operations and customer service across branches. The role involves handling routine deposits, accounts, and inquiries with needs-based service and cross-selling opportunities.

You’ll join a Branch Administration team and report to the Branch Manager/Assistant Branch Manager. This full-time, onsite position emphasizes customer service excellence and compliance with bank policies.

Qualifications

• Minimum of one year of teller or customer service banking experience in a branch or call center.
• Strong sales, service, interpersonal and communication skills.
• Interacts well with others and enjoys working with a variety of people in a team environment.
• Strong organizational, technical and computer skills.
• Adapts well to change and is able to effectively multitask.
• Strong knowledge of teller and customer service processes, policies, guidelines and procedures.
• Satisfactory product knowledge of banking products and service with ability for further development.

Responsibilities

• Highly proficient in processing teller transactions and routine customer service-related tasks and functions.
• Able to identify cross sell opportunities and respond to various customers’ inquiries to recommend appropriate products or solutions to meet their needs.
• Able to open basic deposit accounts, assist with electronic banking inquiries, services and functionality, complete account maintenance and make referrals to other lines of business.
• Maintain and balance a cash drawer accurately and efficiently.
• Provide a high level of service to customers, coworkers and team members.
• Understand and follow various policies, guidelines and procedures including security, compliance and operations.
• Participate in on-going job related training programs including but not limited to sales, service, compliance and product knowledge.
• May float to another local branch to cover staffing if needed.
• Performs additional duties as required.

Skills

Sales

Interpersonal skills

Communication

Adaptability

Multitasking

Technical skills

Computer skills

Job description

Partners Bank Wells, Maine is seeking a Customer Service Assistant I (CSA) Float to support teller operations and customer service across branches. The role involves handling routine deposits, accounts, and inquiries with needs-based service and cross-selling opportunities.

You’ll join a Branch Administration team and report to the Branch Manager/Assistant Branch Manager. This full-time, onsite position emphasizes customer service excellence and compliance with bank policies.