Banking Customer Experience Specialist (PTO/Tuition)

Florence Bank; Northampton (MA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

PTO

Holidays

Benefits upon hire

401K with dollar-for-dollar match

Tuition reimbursement

Wellness program

Profit sharing

Job summary

Florence Bank in the Main Office seeks a Customer Service Representative to provide outstanding service and build lasting customer relationships.

The role includes handling deposits, transfers, and inquiries with a friendly, proactive approach, while supporting branch goals and offering product knowledge.

Qualified candidates will have strong communication skills, two years of retail banking or customer service experience, and a commitment to excellent service.

Qualifications

• High school diploma or GED required; additional courses or CFT classes preferred.
• Minimum of two years of retail banking and/or Customer Service experience with demonstrated leadership and communication skills.
• Strong communication and interpersonal skills.
• Strong knowledge of current technology and ability to adapt to changing technology.
• Demonstrated commitment to customer service.

Responsibilities

• Opens, maintains, and services deposit accounts and ancillary services.
• Demonstrates an understanding of trusts, POAs, and estates.
• Performs a variety of customer service-related tasks, including, but not limited to redeeming US Savings Bonds, notarizing documents, and processing domestic/international wires.
• Creates awareness about products and services through needs exploration and rapport building. Makes referrals as appropriate.
• Assists in attaining branch sales goals by supporting and participating in branch campaigns.

Job description

Florence Bank in the Main Office seeks a Customer Service Representative to provide outstanding service and build lasting customer relationships.

The role includes handling deposits, transfers, and inquiries with a friendly, proactive approach, while supporting branch goals and offering product knowledge.

Qualified candidates will have strong communication skills, two years of retail banking or customer service experience, and a commitment to excellent service.