Banking Customer Experience Specialist

Ssbankmi; Traverse City (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Ssbankmi is seeking a State Savings Bank Customer Service Representative to provide prompt, friendly service and handle a variety of teller transactions. The role requires working Monday through Saturday and maintaining a professional appearance.

The position emphasizes accurate cash handling, strong communication with customers, and the ability to follow bank policies while supporting daily operations.

Qualifications

• Requires excellent customer service skills.
• Strong communication skills are essential.
• Computer skills are required for daily tasks.

Responsibilities

• Process transactions such as check cashing, deposits/withdrawals, and loan payments.
• Issue Money Orders, Cashier’s Checks, and Gift Cards.
• Balance cash drawer with minimal discrepancies and stay within drawer limits.
• Prepare and transmit transaction tickets; identify counterfeit money.
• Answer phones, file paperwork, and handle customer inquiries.
• Cross-sell bank products and refer customers to appropriate areas.

Skills

Customer service

Communication

Computer skills

Cash handling

Pressure handling

Organization

Education

High school or higher education

Job description

Ssbankmi is seeking a State Savings Bank Customer Service Representative to provide prompt, friendly service and handle a variety of teller transactions. The role requires working Monday through Saturday and maintaining a professional appearance.

The position emphasizes accurate cash handling, strong communication with customers, and the ability to follow bank policies while supporting daily operations.