Banking Customer Experience Specialist

Merchants & Marine Bank; Pascagoula (MS); On-site; USD 28,000 - 42,000; Full time

Job summary

Merchants & Marine Bancorp, Inc, a division of Town Bridge Bank in Pascagoula, MS, is seeking a Customer Support Specialist to be the first point of contact for customers. You will handle inbound and outbound calls, process transactions, answer questions, and resolve issues with professionalism and empathy in a fast-paced call center environment.

The ideal candidate communicates clearly, enjoys problem-solving, works well in a team, and adheres to bank policies and regulatory requirements while

Qualifications

• High school diploma or equivalent.
• Minimum of one year of experience in banking or customer-facing role.
• Strong verbal and written communication skills.
• Proficient computer skills including data entry and MS Office.
• Positive, professional, customer-first attitude.
• Strong problem-solving and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Willingness to learn new products, procedures, and regulatory requirements.

Responsibilities

• Deliver exceptional customer service via inbound and outbound communications with professionalism and empathy.
• Meet or exceed quality assurance and customer service performance standards.
• Assist customers with routine account transactions (payments, transfers, inquiries, debit card requests).
• Process account service requests (addresses, travel notices, limits) and verify customer identities.
• Research concerns, provide solutions, and resolve issues within authority levels.
• Escalate complex inquiries to appropriate departments for timely resolution.
• Maintain knowledge of Bank products, services, and policies to advise customers.
• Document customer interactions and complete transactions accurately using applicable systems.
• Collaborate with team members to support operational excellence and goals.
• Perform additional duties and special projects as needed.

Job description

Merchants & Marine Bancorp, Inc, a division of Town Bridge Bank in Pascagoula, MS, is seeking a Customer Support Specialist to be the first point of contact for customers. You will handle inbound and outbound calls, process transactions, answer questions, and resolve issues with professionalism and empathy in a fast-paced call center environment.

The ideal candidate communicates clearly, enjoys problem-solving, works well in a team, and adheres to bank policies and regulatory requirements while