Retail Banker: Guest-Centric Service & Team Growth

Merchants & Marine Bank; Pascagoula (MS); Sur place; USD 30 000 - 42 000; Plein temps

Résumé du poste

Merchants & Marine Bank in Pascagoula, MS is seeking a Retail Banker to deliver exceptional service to retail and commercial customers. You will process daily transactions, support ATM and vault operations, and assist with account and card servicing.

The role emphasizes building customer relationships, offering banking solutions, and collaborating with branch teammates to ensure accuracy and efficiency in daily operations.

Qualifications

• Minimum of 1 year of Retail Banker experience.
• Cash handling experience.
• Customer service experience.
• Strong verbal and written communication skills.
• Professional appearance and demeanor.

Responsabilités

• Process daily transactions and operational tasks to support branch efficiency and accuracy.
• Balance and maintain ATM, cash dispenser/recycler, and vault operations as assigned.
• Assist customers with account and card servicing, including: Debit card issuance and replacement; PIN resets; Dispute intake; Stop payments; Address changes; Check orders; Other account maintenance requests.
• Support customers with online and mobile banking services, including login assistance, password resets, and troubleshooting.
• Deliver exceptional service to customers by identifying needs, resolving issues, and connecting customers with the appropriate banking specialists when needed.
• Develop and maintain a strong understanding of the bank's products, services, policies, and procedures.
• Mentor and support new team members through leadership, training, and collaboration.
• Contribute to a positive branch culture focused on customer satisfaction and teamwork.
• Perform additional duties as assigned by Branch Leadership.

Connaissances

Retail banking experience

Cash handling

Customer service

Communication skills

Professional appearance

Formation

High School Diploma or equivalent

Description du poste

Merchants & Marine Bank in Pascagoula, MS is seeking a Retail Banker to deliver exceptional service to retail and commercial customers. You will process daily transactions, support ATM and vault operations, and assist with account and card servicing.

The role emphasizes building customer relationships, offering banking solutions, and collaborating with branch teammates to ensure accuracy and efficiency in daily operations.