Banking Customer Experience Specialist

Platte Valley Bank; Nebraska; On-site; USD 32,000 - 42,000; Full time

Job summary

Platte Valley Bank is seeking a Customer Experience Representative I in Nebraska to handle cash transactions accurately and deliver friendly service, while identifying sales opportunities and supporting branch walk-ins as a one-stop resource for customers.

This entry-level role emphasizes reliability, teamwork, and a proactive approach to customer questions, with training on money handling, account basics, and cross-training across departments to boost the overall customer experience.

Qualifications

• High School diploma or equivalent required.
• 1-2 years banking or cash handling preferred.
• Strong communication and interpersonal skills required.
• Ability to work with customers and maintain confidentiality.

Responsibilities

• Process daily money handling transactions and balance cash drawer.
• Provide quality customer service and greet clients.
• Educate customers on products and self-service options.
• Support account management inquiries and referrals.
• Adhere to policies and participate in training.

Skills

Customer service

Communication

Sales awareness

Interpersonal skills

Time management

Problem solving

Teamwork

Privacy/compliance

Education

High School Diploma or equivalent

Tools

Basic computer skills

Cash handling equipment (adding machine)

Job description

Platte Valley Bank is seeking a Customer Experience Representative I in Nebraska to handle cash transactions accurately and deliver friendly service, while identifying sales opportunities and supporting branch walk-ins as a one-stop resource for customers.

This entry-level role emphasizes reliability, teamwork, and a proactive approach to customer questions, with training on money handling, account basics, and cross-training across departments to boost the overall customer experience.