Banking Customer Experience Specialist

Stockman Bank Of Montana; Great Falls (MT); On-site; USD 36,000 - 54,000; Full time

Job summary

Stockman Bank Of Montana in Great Falls, MT seeks a Customer Service Representative to serve as the front line for new accounts and customer service, handling in-person and telephone inquiries and supporting service requests.

The role requires a high school diploma, strong customer service, and 1–2 years of experience in a financial institution or customer service; prior bank operations knowledge is preferred. On-site position with community involvement.

Qualifications

• Strong commitment to providing exceptional customer service.
• High School diploma or equivalency.
• Previous Bank Operations knowledge and skills.
• 1–2 years of experience in financial institutions or customer service.

Responsibilities

• Maintain extensive knowledge of deposits, loans and services offered.
• Sell financial products to new and existing customers.
• Refer potential clients to the Investment Center.
• Handle account problems and correct discrepancies.
• Monitor lobby traffic and assist with incoming calls.

Education

High School diploma or equivalency

1-2 years financial institution/customer service experience

Previous Bank Operations knowledge and skills

Job description

Stockman Bank Of Montana in Great Falls, MT seeks a Customer Service Representative to serve as the front line for new accounts and customer service, handling in-person and telephone inquiries and supporting service requests.

The role requires a high school diploma, strong customer service, and 1–2 years of experience in a financial institution or customer service; prior bank operations knowledge is preferred. On-site position with community involvement.