Banking Customer Experience Specialist

UMB Bank; Annapolis (MD); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

401(k) matching program

Annual incentive pay

Paid holidays

Health insurance

Job summary

UMB Bank is hiring for a Consumer Services Specialist to deliver the customer experience and build relationships by handling inbound service center calls. The role includes training, performance measurement, and opportunities for monthly incentives.

The position requires a high school diploma, English proficiency, and 1–2 years of customer service experience, with the ability to work varied shifts during service center hours.

Qualifications

• Minimum high school diploma or equivalent.
• Proficient in English for customer interactions.
• 1–2 years in customer service or similar.
• Knowledge of basic banking products (checking, debit, credit).
• Ability to access client information across multiple computer systems.
• Understanding of privacy regulations and customer authentication.

Responsibilities

• Handle inbound service center calls to assist customers with bank-related questions.
• Participate in classroom training and online learning to stay updated.
• Maintain performance metrics including call quality, talk time, and cross-sale success with incentive opportunities.
• Perform additional duties as assigned.

Skills

Customer service

English proficiency

Phone communication

Multitask across systems

Privacy awareness

Training/completion

Pleasant interaction

Education

High School Diploma or equivalent

Job description

UMB Bank is hiring for a Consumer Services Specialist to deliver the customer experience and build relationships by handling inbound service center calls. The role includes training, performance measurement, and opportunities for monthly incentives.

The position requires a high school diploma, English proficiency, and 1–2 years of customer service experience, with the ability to work varied shifts during service center hours.