Banking Customer Service Specialist

City National Bank; Front Royal (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank in Front Royal, VA is seeking a Customer Service Representative to deliver outstanding customer experiences on-site. You will handle inquiries, process transactions, and guide customers to online and mobile banking options.

The role emphasizes clear communication, accuracy, and the ability to work in a fast-paced environment. City National Bank offers competitive pay and a comprehensive benefits package, reflecting a commitment to employee growth and customer satisfaction.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication skills

Problem solving

Banking software familiarity

Education

High school diploma or equivalent; college degree preferred.

Tools

Banking software

Job description

City National Bank in Front Royal, VA is seeking a Customer Service Representative to deliver outstanding customer experiences on-site. You will handle inquiries, process transactions, and guide customers to online and mobile banking options.

The role emphasizes clear communication, accuracy, and the ability to work in a fast-paced environment. City National Bank offers competitive pay and a comprehensive benefits package, reflecting a commitment to employee growth and customer satisfaction.