Banking Customer Care Specialist—Growth & Impact

Chesapeake Bank; Kilmarnock (VA); On-site; USD 35,000 - 52,000; Full time

Job summary

Chesapeake Bank is seeking a Customer Service Associate in the United States to deliver exceptional customer service, assist with transactions, and promote bank products. You will split time between teller duties and front-line sales at service desks, contributing to a positive customer experience.

The role emphasizes strong communication, accuracy in cash handling, and the ability to navigate multiple computer systems while maintaining compliance with bank policies.

Qualifications

• High school diploma or equivalent.
• 1 year of Retail, Sales or customer service experience.
• 6 months of cash handling experience preferred.
• 1 year of financial institution experience preferred.
• Proficient verbal, written, and interpersonal communication skills.

Responsibilities

• Being friendly and engaging in conversations, connecting with customers and visitors alike.
• Asking questions to get to know the customer and building relationships.
• Listening with patience and offering advice that’s concise and easy to understand.
• Knowledge of bank products and services including other lines of business.
• Connecting customers to digital options which may make banking easier.
• Working as a part of a team to help customers succeed financially.
• Engaging with customers via phone, text or email.
• Interacting with integrity and professionalism with customers and team members.
• Actively listening, eliciting information, comprehending customer issues and recommending solutions.
• Ensuring all procedures are followed in accordance with Bank policy and Federal regulations.
• Effective organizational, multi-tasking, and prioritizing skills.
• Maintaining a cash drawer including taking in and giving out cash and balancing consistently.
• Accurately and efficiently processing transactions.
• Opening new accounts and completing service requests.
• Identify potential fraud and take appropriate action to prevent loss.
• Exercising judgment and raising questions to management.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Understand this role as defined by the three lines of defense to maintain a compliance culture that includes risk management processes.
• Flexibility to learn and grow as new systems, technology or processes emerge
• Taking ownership of career development through training opportunities
• Managing additional duties and responsibilities as assigned by Supervisor
• Adding fun to your day!

Skills

Customer service

Cash handling

Sales and cross-selling

Interpersonal communication

Mathematics aptitude

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Chesapeake Bank is seeking a Customer Service Associate in the United States to deliver exceptional customer service, assist with transactions, and promote bank products. You will split time between teller duties and front-line sales at service desks, contributing to a positive customer experience.

The role emphasizes strong communication, accuracy in cash handling, and the ability to navigate multiple computer systems while maintaining compliance with bank policies.