Banking Customer Experience Specialist

Chesapeake Bank; Kilmarnock (VA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Inclusive work environment

Community engagement

Job summary

Chesapeake Bank in Virginia is seeking a Customer Service Associate to be the friendly face for customers. You will handle transactions, use product knowledge, and deliver high-quality service to meet customers' financial needs.

In this role you will split time between teller duties and service desk, participate in training, and contribute to a strong, neighborhood-bank experience. The position offers room to grow within a supportive, team-oriented environment.

Qualifications

• High school diploma or equivalent.
• 1 year of Retail, Sales or customer service experience.
• 6 months of cash handling experience preferred.
• 1 year of financial institution experience preferred.
• Basic Microsoft Office skills.
• Ability to stand for extended periods of time.
• Willingness to weekends and travel for training if needed.

Responsibilities

• Provide friendly customer service to bank customers daily.
• Assist with transactions and explain banking products clearly.
• Promote Chesapeake Bank in the community and at the desk.
• Balance cashier drawer and process transactions accurately.
• Open new accounts and complete service requests.
• Maintain compliance with bank policies and regulations.
• Use multiple computer systems to assist customers.
• Collaborate with team to meet customer needs.

Skills

Customer service

Cash handling

Communication

Teamwork

Education

High School Diploma

Tools

Microsoft Office

Job description

Chesapeake Bank in Virginia is seeking a Customer Service Associate to be the friendly face for customers. You will handle transactions, use product knowledge, and deliver high-quality service to meet customers' financial needs.

In this role you will split time between teller duties and service desk, participate in training, and contribute to a strong, neighborhood-bank experience. The position offers room to grow within a supportive, team-oriented environment.