Banking Customer Care Specialist

Mascoma-Bank; Hartford (VT); On-site; USD 40,000 - 50,000; Full time

Job summary

Mascoma Bank in White River Junction, VT, is seeking a Customer Care Center Representative to handle a high volume of inbound calls and assist customers with banking transactions and inquiries. You will act as the bank's telephone ambassador, delivering friendly, accurate service that drives satisfaction and loyalty.

The role emphasizes clear communication, teamwork, and adherence to bank policies while promoting products and services to meet customer needs.

Qualifications

• Two to three years of branch experience as a personal banker preferred.
• Knowledge of computers/strong typing skills.
• Strong written and verbal communication skills and proficiency in problem-solving.
• Good interpersonal communication.
• Ability to maintain confidentiality and privacy of customer information.

Responsibilities

• Professionally handles a large volume of inbound and occasional outbound telephone calls.
• Handle customer account transactions with accuracy and a sense of urgency.
• Articulate a customer’s perspective and act on available information.
• Work independently as well as in a team environment.
• Maintain tact, diplomacy, confidentiality, and professionalism with all customers.
• Collaborate with internal teams to resolve inquiries promptly and efficiently.
• Promote products and services to meet customer needs and simplify banking processes.
• Interpret and explain customer options while considering policies and programs.
• Ensure operating policies and procedures are followed while servicing customers.
• Identify and suggest improvements in processes and methods.

Skills

Inbound calls handling

Account transactions accuracy

Written & verbal communication

Problem solving

Team collaboration

Confidentiality

Tools

Computer proficiency

Job description

Mascoma Bank in White River Junction, VT, is seeking a Customer Care Center Representative to handle a high volume of inbound calls and assist customers with banking transactions and inquiries. You will act as the bank's telephone ambassador, delivering friendly, accurate service that drives satisfaction and loyalty.

The role emphasizes clear communication, teamwork, and adherence to bank policies while promoting products and services to meet customer needs.