Banking Customer Care Specialist

Mascoma Bank; Hartford (VT); On-site; USD 28,000 - 34,000; Full time

Job summary

Mascoma Bank in White River Junction, VT seeks a Customer Care Center Representative to handle customer inquiries by phone, assist with account transactions, and promote banking services. You will work collaboratively with internal teams to resolve issues and provide a positive customer experience.

The role requires strong communication, problem-solving, and discretion to protect customer information, with background and credit screenings part of the hiring process. Equal opportunity employer.

Qualifications

• Two to three years of branch experience as a personal banker or equivalent.
• Strong written and verbal communication skills and problem-solving ability.
• Knowledge of computers and proficient typing skills.

Responsibilities

• Professionally handles a large volume of inbound calls with accuracy and urgency.
• Process customer account transactions and explain options within policy.
• Maintain confidentiality and privacy of customer information at all times.
• Work independently and in a team to resolve inquiries promptly.
• Promote products and services to meet customers' needs during calls.
• Follow bank guidelines to interpret options and implement procedures.

Skills

Customer service

Typing

Communication

Problem solving

Confidentiality

Job description

Mascoma Bank in White River Junction, VT seeks a Customer Care Center Representative to handle customer inquiries by phone, assist with account transactions, and promote banking services. You will work collaboratively with internal teams to resolve issues and provide a positive customer experience.

The role requires strong communication, problem-solving, and discretion to protect customer information, with background and credit screenings part of the hiring process. Equal opportunity employer.