Banking Customer Care Pro

American Momentum Bank; Midland (TX); On-site; USD 32,000 - 54,000; Full time

Job summary

American Momentum Bank is seeking a Customer Care Specialist to handle inbound and outbound calls, identify customer financial needs, and deliver helpful banking solutions. The role emphasizes clear communication, accuracy, and a service-driven approach in a fast-paced environment.

Ideal candidates will have at least two years of customer service and call center experience, with bilingual English/Spanish being a plus.

Qualifications

• Two years of customer service experience required.
• One to three years of call center experience preferred.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Handle inbound/outbound calls to determine financial needs and provide solutions.
• Assist customers with requests across banking services and products.
• Maintain compliance with internal controls and policies.
• Document and resolve customer inquiries accurately and timely.
• Collaborate with branches and other teams to ensure customer satisfaction.

Skills

Bilingual English/Spanish

Call center experience

Customer service

Communication skills

Problem solving

Education

High school diploma or equivalent

Job description

American Momentum Bank is seeking a Customer Care Specialist to handle inbound and outbound calls, identify customer financial needs, and deliver helpful banking solutions. The role emphasizes clear communication, accuracy, and a service-driven approach in a fast-paced environment.

Ideal candidates will have at least two years of customer service and call center experience, with bilingual English/Spanish being a plus.