Bilingual Banking Support Specialist

First PREMIER Bank in; Sioux Falls (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full medical benefits (20+ hours)

Paid time off

401(k) – dollar-for-dollar match

Dental coverage

Vision coverage

Wellness program

Community volunteer hours

Employee events

Job summary

First PREMIER Bank is seeking a customer service specialist to support bank customers via phone, email, and messaging. You will be the primary contact for inquiries, troubleshoot issues, verify identities, and guide customers through online banking and product features.

The role emphasizes empathy, clear communication, and the ability to identify customer needs and potential product opportunities. A 1-year banking or customer service background is preferred, with a focus on professional conduct

Qualifications

• Excellent interpersonal skills with the ability to communicate effectively via phone, in person, and in written formats.
• Possess basic computer skills and is comfortable navigating standard office software and systems.
• Capacity to learn, adapt to change, become proficient in complex tasks, and understand, navigate and explain products, processes and policies simply.
• Ability to handle stress, exercise self-control, diffuse verbal conflict, adhere to company policies and procedures.
• Uphold a consistently professional and respectful demeanor in all interactions.
• High school diploma or equivalent is preferred.
• A minimum of 1 year experience in banking and/or customer service is preferred.

Responsibilities

• Provides customer support by phone, email, or secure messaging to customers. Serves as primary contact for inbound customer inquiries.
• Troubleshoots and researches customer banking issues, identifies root cause, and uses tools to resolve problems.
• Tracks and documents inbound support requests and ensures proper notation of customer problems.
• Updates customer information and ensures accurate entry of contact information.
• Verifies customer identity based on internal banking protocols and ensures confidentiality and compliance.
• Explains policies, processes and products to customers, including online banking processes and general bank services.
• Reviews customer relationships to identify potential needs and cross-sell to deepen customer relationships.
• Collaborates with all bank departments to ensure effective issue resolution.

Skills

Customer service

Bilingual English/Spanish

Communication

Stress management

Education

High school diploma

Tools

Basic computer skills

Job description

First PREMIER Bank is seeking a customer service specialist to support bank customers via phone, email, and messaging. You will be the primary contact for inquiries, troubleshoot issues, verify identities, and guide customers through online banking and product features.

The role emphasizes empathy, clear communication, and the ability to identify customer needs and potential product opportunities. A 1-year banking or customer service background is preferred, with a focus on professional conduct