Banking Customer Advocate & Teller

Fifth Third Bank; Plainwell (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank is seeking a CSR/Teller at the Plainwell, MI location to deliver excellent customer service and support daily banking operations. You will listen to customers, address questions, and refer complex needs to bankers or business partners as appropriate.

The role emphasizes integrity, confidentiality, and teamwork while ensuring accurate cash handling and adherence to bank policies. Flexible scheduling and a customer-focused mindset are essential.

Qualifications

• High school diploma or GED required.
• Experience handling cash and providing customer service.
• Ability to interact confidently with the public and maintain dress code.
• Ability to exercise sound judgment and take initiative.
• Demonstrates core values: integrity, teamwork, respect and inclusion.

Responsibilities

• Provide excellent customer service and refer customers to appropriate partners for consultative conversations.
• Assist with daily banking operations and maintain office efficiency.
• Process referrals to bankers and business partners for tailored solutions.
• Handle routine customer questions and issues with timely follow-up.

Skills

Cash handling

Customer service

Public interaction

Decision making

Adaptability

Integrity

Flexible scheduling

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a CSR/Teller at the Plainwell, MI location to deliver excellent customer service and support daily banking operations. You will listen to customers, address questions, and refer complex needs to bankers or business partners as appropriate.

The role emphasizes integrity, confidentiality, and teamwork while ensuring accurate cash handling and adherence to bank policies. Flexible scheduling and a customer-focused mindset are essential.