Banking CSR (Float) — Growth & Cross-Sell Specialist

CEN; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

CEN is looking for a Customer Service Representative (CSR) (Float) in Austin, Texas. This role is pivotal for retaining customer relationships and promoting bank products.

The ideal candidate will manage both consumer and business accounts while performing essential duties in various branch locations. Strong communication and sales skills are essential, along with 12-18 months of relevant experience.

Qualifications

• Ability to effectively communicate information in person and small groups.
• Ability to calculate figures such as discounts and percentages.
• Ability to utilize common sense understanding to carry out instructions.

Responsibilities

• Open consumer and business accounts as needed.
• Assess customer needs and cross-sell appropriate products.
• Resolve customer concerns while maintaining loyalty.

Skills

Communication Skills

Mathematical Skills

Critical Thinking Skills

Sales Ability

Education

High school or GED

Job description

CEN is looking for a Customer Service Representative (CSR) (Float) in Austin, Texas. This role is pivotal for retaining customer relationships and promoting bank products.

The ideal candidate will manage both consumer and business accounts while performing essential duties in various branch locations. Strong communication and sales skills are essential, along with 12-18 months of relevant experience.