Banking CSR

AppleOne Employment Services; San Jose (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Sick pay where required

Job summary

AppleOne Employment Services seeks a Banking CSR in San Jose, CA to open and maintain deposit accounts, support commercial banking relationships, and ensure accurate documentation and regulatory compliance. The role focuses on onboarding new accounts, servicing business clients, and HOA-related account management.

The ideal candidate has 3–5 years in banking or deposit operations, strong customer service and communication skills, and familiarity with ChexSystems/OFAC/CIP processes.

Qualifications

• Open, board, and maintain new and existing deposit accounts.
• Support commercial customer relationships and assist with account retention and growth.
• Ensure accurate CIP documentation, regulatory compliance, and account file maintenance.
• Review HOA-related agreements and trust account requirements.
• 3 to 5 years of relevant banking, customer service, new accounts, teller, or deposit operations experience.
• Knowledge of banking products, business checking accounts, deposit services, and customer account documentation.
• Experience using or working with ChexSystems, OFAC procedures, CIP requirements, or similar banking compliance processes.
• Ability to understand and follow bank policies, procedures, federal regulations, and state regulatory requirements.
• Strong customer service, relationship management, communication, and follow-up skills.
• High attention to detail with the ability to manage confidential financial information accurately and professionally.
• Ability to participate in sales meetings, product training, and service initiatives to improve customer experience and product knowledge.

Responsibilities

• Open new accounts and maintain existing accounts in line with policies and documentation standards.
• Consult with customers to identify deposit products and services.
• Support retention and growth of commercial banking relationships.
• Review HOA-related agreements to support contract administration and compliance.
• Monitor account activity for regulatory compliance and internal standards.
• Utilize ChexSystems and OFAC screening as part of onboarding and ID verification.

Skills

Customer service

Relationship management

Communication

Attention to detail

Regulatory compliance

Sales support

Tools

ChexSystems

OFAC

CIP procedures

Job description

Job Summary

A growing banking and consumer lending organization is seeking a Banking CSR for an opportunity in San Jose, CA. This role is ideal for a customer-focused banking professional with experience opening deposit accounts, supporting commercial banking relationships, and ensuring accurate documentation and regulatory compliance.

The Banking CSR will support new account boarding, customer relationship retention, and deposit service functions for business banking clients, including HOA-related accounts. This is a strong opportunity for someone who enjoys consultative customer service, detailed account administration, and working in a professional financial services environment with supportive leadership, team collaboration, and opportunities to continue building banking expertise.

Key Responsibilities

• Open new accounts and maintain existing accounts in accordance with bank policies, procedures, and documentation standards.
• Consult with customers and prospects to identify deposit products and banking services that support their financial objectives.
• Support retention and growth of commercial banking relationships, including business checking accounts and related service products.
• Review and interpret HOA-related agreements to support contract administration and compliance requirements.
• Monitor account activity and documentation for compliance with applicable trust account regulations and internal banking standards.
• Use systems such as ChexSystems and OFAC screening tools as part of the new account opening and customer identification process.

Compensation and Benefits

• Pay rate: $23.00 to $25.00 per hour.
• Must have prior Bank experience to be offered $25 per hour.
• Job type: Temp-to-hire.
• Location: San Jose, CA.

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Required Qualifications and Skills

• Open, board, and maintain new and existing deposit accounts.
• Support commercial customer relationships and assist with account retention and growth.
• Ensure accurate CIP documentation, regulatory compliance, and account file maintenance.
• Review HOA-related agreements and trust account requirements.
• 3 to 5 years of relevant banking, customer service, new accounts, teller, or deposit operations experience.
• Knowledge of banking products, business checking accounts, deposit services, and customer account documentation.
• Experience using or working with ChexSystems, OFAC procedures, CIP requirements, or similar banking compliance processes.
• Ability to understand and follow bank policies, procedures, federal regulations, and state regulatory requirements.
• Strong customer service, relationship management, communication, and follow-up skills.
• High attention to detail with the ability to manage confidential financial information accurately and professionally.
• Ability to participate in sales meetings, product training, and service initiatives to improve customer experience and product knowledge.

Preferred Qualifications

• Experience supporting HOA banking relationships, trust accounts, or commercial deposit accounts.
• Familiarity with Department of Real Estate, Department of Financial Protection and Innovation, or Department of Insurance trust account regulations.
• Prior experience in a bank teller, deposit representative, new accounts representative, or banking customer service role.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.