Banking Client Consultant I: Frontline Service & Sales

Flagstar Bank; Victorville (CA); On-site; USD 23,000 - 31,000; Full time

Job summary

Flagstar Bank in Victorville, CA is hiring Branch Banking - Client Consultant I to deliver front-line client service and handle teller transactions. You will identify client needs and educate customers while collaborating with branch teammates to support sales and growth.

This role emphasizes accurate operational execution, adherence to bank policies, and delivering a friendly, trusted branch experience where customers feel supported and informed about their financial solutions.

Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: Less than 2 years of customer service and sales experience.

Responsibilities

• Sales performance: Support team efforts to achieve growth targets in financial performance (all Teller related functions) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative
• Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including, but not limited to introductions.
• Risk Management: Deliver timely and accurate daily financial transactions; striving for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations.

Skills

Customer service

Sales

Communication

Education

High School or equivalent

Job description

Flagstar Bank in Victorville, CA is hiring Branch Banking - Client Consultant I to deliver front-line client service and handle teller transactions. You will identify client needs and educate customers while collaborating with branch teammates to support sales and growth.

This role emphasizes accurate operational execution, adherence to bank policies, and delivering a friendly, trusted branch experience where customers feel supported and informed about their financial solutions.