Banking Center Operations Leader

Hancock Whitney; San Antonio (TX); On-site; USD 52,000 - 75,000; Full time

Job summary

Hancock Whitney is seeking a Financial Center Supervisor to lead daily operations, oversee teller activity, and uphold risk controls in a busy financial center. The role emphasizes client service, teamwork, and adherence to bank policies while balancing cash handling and staff supervision.

The ideal candidate has strong cash handling, customer service experience, and the ability to develop relationships with clients.

Qualifications

• Cash handling experience in retail or banking environments.
• Strong customer service skills with ability to explain complex options.
• Demonstrated supervisory/leadership capabilities or willingness to supervise a team.

Responsibilities

• Lead morning operational huddles and staffing coordination.
• Guide associates on teller transactions and policy adherence.
• Oversee vault opening/closing, cash handling duties, and reconciliation.
• Manage operational risk, dual controls, and incident resolution.
• Develop client relationships, identify financial needs, and promote solutions.
• Drive sales conversations and appointment setting to meet goals.

Skills

Cash handling

Customer service

Staff supervision

Communication

Banking knowledge

Education

High School Diploma or GED

Bachelor's degree with cash handling experience

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Hancock Whitney is seeking a Financial Center Supervisor to lead daily operations, oversee teller activity, and uphold risk controls in a busy financial center. The role emphasizes client service, teamwork, and adherence to bank policies while balancing cash handling and staff supervision.

The ideal candidate has strong cash handling, customer service experience, and the ability to develop relationships with clients.