Financial Center Leader: Grow Teams, Elevate Client Experience

Hancock Whitney Corp.; Houma (LA); On-site; USD 65,000 - 100,000; Full time

Job summary

Hancock Whitney Corp. in Houma, LA seeks an experienced Banking Center Manager to lead frontline teams, grow deposits, and deliver exceptional client experiences.

You will oversee operations, risk controls, staff scheduling, and P&L analysis while building relationships with individuals and small businesses up to $1M in annual revenue.

This role requires 2+ years in banking, strong communication, and the ability to work flexible hours, including weekends.

Qualifications

• Excellent communication, client service and interpersonal skills.
• Strong analytical skills, including P&L and financial statement interpretation.
• Ability to manage competing priorities and lead under pressure in dynamic retail banking environment.
• Adaptability, flexibility, and willingness to work financial center hours, including weekends and some evenings.
• Ability to travel as needed to perform essential job functions.

Responsibilities

• Hire, train, develop, and motivate associates across one or more financial centers, fostering a high-performing, client-focused team.
• Conduct performance reviews, provide coaching and counseling, and build succession-ready talent.
• Promote a culture of service excellence and consistently deliver an exceptional Client experience.
• Set strategic objectives for centers and associates, monitor performance, and drive results through structured coaching and performance management.
• Drive financial center sales and service performance using a consultative approach and strategic sales planning.
• Oversee management of existing client relationships and the development of new consumer and small business relationships (up to $1M annual revenue).
• Lead external outreach initiatives, including calls, in-person meetings, seminars, and events, to expand client base and deepen relationships.
• Promote and implement digital and self-service channels to enhance client convenience and engagement.
• Ensure financial centers operate efficiently and comply with all bank policies, procedures, and regulatory requirements.
• Lead staffing, scheduling, and operational planning to meet changing business and client needs.
• Uphold the bank’s risk management culture, including fraud mitigation, loss prevention, and regulatory compliance.
• Analyze branch P&L, financial performance, and operational metrics to identify opportunities for improvement.

Skills

Communication skills

Client service

Interpersonal skills

Analytical skills

Time management

Travel readiness

Adaptability

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

Hancock Whitney Corp. in Houma, LA seeks an experienced Banking Center Manager to lead frontline teams, grow deposits, and deliver exceptional client experiences.

You will oversee operations, risk controls, staff scheduling, and P&L analysis while building relationships with individuals and small businesses up to $1M in annual revenue.

This role requires 2+ years in banking, strong communication, and the ability to work flexible hours, including weekends.