Banking Center Manager - Float

First Horizon Bank; New Orleans (LA); On-site; USD 65,000 - 80,000; Full time

Job summary

First Horizon Bank is seeking a Banking Center Manager to oversee operations in the Greater New Orleans area. The role focuses on sales, team leadership, and compliance, ensuring exceptional customer service and fostering a positive work environment. We're looking for a motivated individual with a Bachelor's degree and strong leadership skills to drive business development and operational efficiency.

Benefits

Medical, dental, vision, wellness incentives

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Qualifications

• Bachelor's degree or 1-2 years related experience or equivalent.
• Must pass background and credit checks.
• Compliance with S.A.F.E. regulations required.

Responsibilities

• Lead and manage banking center team to achieve sales and business goals.
• Implement operational excellence and compliance with regulations.
• Recruit, train, and develop a high-performing team.

Skills

Leadership

Sales

Client Relationship Management

Team Development

Risk Management

Education

Bachelor's degree

Job description

LOCATION: This position will provide Banking Center Manager coverage for the banking centers in the Greater New Orleans, LA metropolitan market.

SUMMARY

This position is responsible for the overall sales, production, profitability, and regulatory compliance of a banking center. It also ensures the delivery of quality, accurate, and timely customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategic leadership

• Coach, lead, and manage banking center team to ensure effective execution of strategic initiatives.
• Model and demonstrate First Horizon Bank (Firstpower) culture. Promote a positive work environment by increasing and supporting associate engagement.
• Represent the company professionally, including involvement in local market/community through civic organizations or community groups.

Sales and business development

• Implement and coach advice-driven sales processes. Provide coaching, inspect, and recognize sales activities and behaviors.
• Build and maintain relationships with key clients and partners to expand the client base. Collaborate with business partners to promote effective One Team partnerships.
• Drive business development through proactive sales calls, networking, and participation in local activities to meet goals.
• Deliver excellent client experiences and resolve issues promptly.

Team management

• Recruit, train, develop, and retain a high-performing team.
• Lead, coach, and motivate staff to execute banking routines aligned with our Purpose, Values, and Actions.
• Provide regular feedback, coaching, and performance evaluations.
• Create an inclusive, collaborative work environment that fosters teamwork and professional growth.

Compliance and risk management

• Work with leadership to ensure compliance with regulations, policies, and internal controls, and ensure team training completion.
• Implement risk management practices to minimize financial and operational risks.

Operational efficiency

• Lead operational excellence, monitor metrics, and implement improvements. Partner with Retail Operations to address concerns.
• Control operational and administrative expenses.

Other duties as assigned.

Supervisory responsibilities

Direct and evaluate personnel, including hiring, training, performance assessments, and addressing employee issues, in accordance with policies and laws.

Qualifications

Bachelor's degree or 1-2 years related experience or equivalent. Must pass background and credit checks and comply with S.A.F.E. regulations. Ongoing employment contingent on meeting these requirements.

About Us

First Horizon Corporation, headquartered in Memphis, TN, operates in 12 states and offers various financial services. Recognized as a top employer and reputable bank.

Benefits

• Medical, dental, vision, wellness incentives
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match

Core Competencies

• Enthusiastic: Shows eagerness and interest
• Motivations: Inspired to take on responsibilities
• Growth Opportunities: Motivated by advancement
• Self-Starter: Performs independently
• Goal-Oriented: Focused on completing tasks
• Impact: Contributes to organizational success

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. All applicants will be notified of their rights under federal employment laws.