Banking Center Leader - Drive Sales & Service Excellence

First-Horizon-Bank; Winston-Salem (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

First Horizon Bank is seeking a results‑driven leader to oversee a banking center in Winston‑Salem. You will drive sales, oversee production and profitability while ensuring quality customer service and regulatory compliance.

The role emphasizes coaching, relationship building, and community engagement to deliver financial guidance. You will lead, train, and retain a high‑performing retail team, partner with lines of business, and manage operations and risk controls to support growth and

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience leading retail banking teams or branches preferred.
• Strong communication, coaching and relationship-building skills.

Responsibilities

• Provide strategic leadership for the banking center and team.
• Coach and develop staff to meet sales and service goals.
• Drive client growth by building relationships with key clients and partners.
• Ensure outstanding client experiences and timely issue resolution.
• Manage budgets, expenses and operational efficiency within the center.
• Maintain compliance with bank policies, risk management, and regulatory training.

Skills

Leadership

Sales

Customer service

Strategic planning

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

First Horizon Bank is seeking a results‑driven leader to oversee a banking center in Winston‑Salem. You will drive sales, oversee production and profitability while ensuring quality customer service and regulatory compliance.

The role emphasizes coaching, relationship building, and community engagement to deliver financial guidance. You will lead, train, and retain a high‑performing retail team, partner with lines of business, and manage operations and risk controls to support growth and