Banking Center Leader & Customer Experience Coach

Centralbancompany; Kansas City (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

401(k) match

PTO

Volunteer days off

Paid holidays

Tuition reimbursement

Job summary

Central Bank of the Midwest is seeking a dynamic retail banking leader to support the team and drive customer-focused outcomes in the Kansas City market. You will guide staff, coach on sales goals, and uphold high service standards while building relationships with customers and stakeholders to inform retail banking decisions.

You will engage with internal and external customers, lead with a strong service mindset, and contribute to essential banking initiatives while promoting teamwork and

Qualifications

• Leadership and coaching experience within a banking or customer-facing environment.
• Strong communication skills across verbal, written, and listening.
• Experience driving sales goals and maintaining high customer service standards.

Responsibilities

• Assist the retail banking process and contribute to bank decisions.
• Build rapport with internal and external stakeholders and customers.
• Lead and develop a retail banking team with a focus on service excellence.
• Learn and apply internal operating policies and regulations as applicable.

Skills

Leadership

Coaching

Communication

Sales targets

Customer service

Team work

Education

Bachelor's or Associate degree

Job description

Central Bank of the Midwest is seeking a dynamic retail banking leader to support the team and drive customer-focused outcomes in the Kansas City market. You will guide staff, coach on sales goals, and uphold high service standards while building relationships with customers and stakeholders to inform retail banking decisions.

You will engage with internal and external customers, lead with a strong service mindset, and contribute to essential banking initiatives while promoting teamwork and