Banking Center Customer Service & Sales Specialist

Central Bank & Trust Co.; Lexington (KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

401k Plan

Flexible Benefit Plan

AD&D Insurance

Discounted Banking Services

EAP (Free counseling sessions)

Discounted AAA Membership

Fitness Discounts

Vacation Purchase Plan

Interest-Free Computer Loan

Interest-Free Fitness Equipment Loan

Service Awards

Attendance Awards

Funeral Leave

Subsidized Parking (Downtown)

Sick Leave

Job summary

Central Bank & Trust Co. is seeking a full-time Teller/CSR to professionally assist customers with a variety of banking transactions from both the Teller counter and desk side.

This hourly role emphasizes sales and service, developing customer relationships, and referrals to related centers. A high school diploma or GED is required, with one year of customer service experience preferred; teller experience is a plus. Training provided.

Qualifications

• High School diploma or GED required.
• Minimum one year of customer service experience; teller experience preferred.
• Strong communication and sales skills; ability to use Word and Excel.
• Knowledge of banking products and services preferred.

Responsibilities

• Performs Teller duties: deposits, cash handling, balance verification and receipts.
• Sells bank services; refers customers to Central Investment Center, Wealth Management, Insurance, and Mortgage Center as appropriate.
• Opens and closes personal and non-personal accounts with proper documentation.
• Establishes and deepens relationships to meet sales goals and provide customer service.
• Answers calls, greets customers, prepares reports, orders supplies, and manages mail.
• Performs quarterly audits on tellers and logs to maintain internal controls.
• Assists in consumer lending by processing loan applications and payments.
• May train new tellers/CSRs and mentor staff.

Skills

Verbal and written communication

Sales and cross-selling

Organization and time management

Customer service experience

Leadership in sales

Knowledge of banking products

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Central Bank & Trust Co. is seeking a full-time Teller/CSR to professionally assist customers with a variety of banking transactions from both the Teller counter and desk side.

This hourly role emphasizes sales and service, developing customer relationships, and referrals to related centers. A high school diploma or GED is required, with one year of customer service experience preferred; teller experience is a plus. Training provided.