Banking Center Customer Experience Lead

Unified Bank; Dover (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

UNIFIED BANK in Dover, OH is seeking a Customer Experience Manager to run the Banking Center on a full-time basis. You will lead the team, uphold the UNIFIED Way, and ensure warm, efficient service while maintaining compliance with bank policies.

You will coach staff, develop customers and staff, process and close simple consumer loans, monitor security controls, and strive to meet branch objectives. Associates degree or equivalent, and at least two years in retail banking are required.

Qualifications

• 2 years of retail banking experience in a Teller, Personal Banker or Customer Service role.
• Excellent business communication skills, both written and verbal.
• Ability to lead, develop and motivate branch team to achieve branch objectives.
• Standing and walking for most of the day; ability to lift ~40 lbs.

Responsibilities

• Lead the Dover Banking Center in alignment with the Bank’s culture.
• Supervise and develop Banking Center Team Members to provide friendly service.
• Maintain compliance with Bank and Regulatory policies and procedures.
• Coach and review performance with branch staff regularly.
• Generate and process non-complex consumer loans.
• Motivate staff to build relationships and promote Bank products.
• Monitor progress to achieve branch objectives and address concerns.
• Ensure vault cash, currency ordering, balancing, and security controls.
• Oversee security and compliance issues across the branch.

Skills

Retail banking

Leadership

Communication skills

Customer service

Education

Associates Degree or equivalent

Job description

UNIFIED BANK in Dover, OH is seeking a Customer Experience Manager to run the Banking Center on a full-time basis. You will lead the team, uphold the UNIFIED Way, and ensure warm, efficient service while maintaining compliance with bank policies.

You will coach staff, develop customers and staff, process and close simple consumer loans, monitor security controls, and strive to meet branch objectives. Associates degree or equivalent, and at least two years in retail banking are required.