Customer Experience Manager - Full Time

Unified Bank; Dover (OH); On-site; USD 36,000 - 46,000; Full time

Job summary

Unified Bank in Dover, OH, is seeking a Customer Experience Manager to lead the Dover Banking Center and its team. The role reports to Unified Bank's Customer Experience & Sales Executive and offers a full-time opportunity with a salary range described below.

Key responsibilities include supervising staff, ensuring top-tier customer service, driving adherence to policies, promoting bank products, and handling basic consumer loan processes.

Qualifications

• 2+ years of retail banking experience in a teller, personal banking or customer service role.
• Excellent business communication skills, both written and verbal.
• Ability to lead, develop and motivate branch team to achieve branch objectives.

Responsibilities

• Lead the Dover Banking Center according to the Bank's culture and The Unified Way.
• Supervise and develop Banking Center Team Members to provide warm, friendly, efficient customer service.
• Maintain compliance with Bank and Regulatory policies and procedures.
• Develop and coach Customer Service Representatives in product knowledge, selling techniques, security and compliance.
• Review performance with all branch staff regularly.
• Generate, process and close non-complex consumer loans.
• Motivate staff to build relationships with customers and promote Bank products and services.
• Monitor progress and collaborate with staff to achieve Banking Center objectives.
• Resolve customer concerns professionally and tactfully.
• Manage vault cash, currency ordering, balancing, and security controls.

Skills

Communication

Leadership

Customer service

Team motivation

Education

Associate degree or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Experience Manager

Dover, Dover, OH, US

3 days ago Requisition ID: 1365

Salary Range: $36,000.00 To $46,000.00 Annually

UNIFIED BANK, in Dover, OH, has an immediate opening for the full-time position of Customer Experience Manager. This position reports directly to UNIFIED BANK's Customer Experience & Sales Executive.

Responsibilities include, but are not limited to:

• Leading the Dover Banking Center according to the Bank's culture, The UNIFIED Way.
• Supervises and develops Banking Center Team Members to provide warm, friendly and efficient customer service.
• Maintains compliance with Bank and Regulatory policies and procedures.
• Leads and develops Customer Service Representatives in operational job knowledge, products and services, selling techniques, security and compliance.
• Coaches, develops and reviews performance, regularly, with all branch Team Members.
• Generates, processes and closes non-complex consumer loans.
• Motivates Team Members to build relationships with customers and offer Bank products and services.
• Monitors progress and works with staff to attain Banking Center achievement objectives.
• Resolves customer concerns in a professional, tactful manner.
• Responsible for the Banking Center's vault cash, ordering of currency, balancing and adherence to internal security controls.
• Monitors all security and compliance issues, ensures accuracy and adheres to all Bank policies.

Job Requirements:

• 2 years of retail banking experience in a Teller, Personal Banker or Customer Service role.
• Excellent business communication skills, both written and verbal.
• Ability to lead, develop and motivate branch team to achieve branch objectives.
• Position requires standing and walking for the majority of the day and the ability to lift approximately 40lbs.
• Associates Degree OR equivalent related work experience is required.

UNIFIED BANK is an Equal Opportunity Employer.