Customer Experience Manager

Unified Bank; Dover (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

UNIFIED BANK in Dover, OH is seeking a Customer Experience Manager to run the Banking Center on a full-time basis. You will lead the team, uphold the UNIFIED Way, and ensure warm, efficient service while maintaining compliance with bank policies.

You will coach staff, develop customers and staff, process and close simple consumer loans, monitor security controls, and strive to meet branch objectives. Associates degree or equivalent, and at least two years in retail banking are required.

Qualifications

• 2 years of retail banking experience in a Teller, Personal Banker or Customer Service role.
• Excellent business communication skills, both written and verbal.
• Ability to lead, develop and motivate branch team to achieve branch objectives.
• Standing and walking for most of the day; ability to lift ~40 lbs.

Responsibilities

• Lead the Dover Banking Center in alignment with the Bank’s culture.
• Supervise and develop Banking Center Team Members to provide friendly service.
• Maintain compliance with Bank and Regulatory policies and procedures.
• Coach and review performance with branch staff regularly.
• Generate and process non-complex consumer loans.
• Motivate staff to build relationships and promote Bank products.
• Monitor progress to achieve branch objectives and address concerns.
• Ensure vault cash, currency ordering, balancing, and security controls.
• Oversee security and compliance issues across the branch.

Skills

Retail banking

Leadership

Communication skills

Customer service

Education

Associates Degree or equivalent

Job description

UNIFIEDBANK, in Dover, OH, has an immediate opening for the full-time position of Customer Experience Manager. This position reports directly to UNIFIED BANK’s Customer Experience & Sales Executive.

Responsibilities include, but are not limited to:

• Leading the Dover Banking Center according to the Bank’s culture, The UNIFIED Way.
• Supervises and develops Banking Center Team Members to provide warm, friendly and efficient customer service.
• Maintains compliance with Bank and Regulatory policies and procedures.
• Leads and develops Customer Service Representatives in operational job knowledge, products and services, selling techniques, security and compliance.
• Coaches, develops and reviews performance, regularly, with all branch Team Members.
• Generates, processes and closes non-complex consumer loans.
• Motivates Team Members to build relationships with customers and offer Bank products and services.
• Monitors progress and works with staff to attain Banking Center achievement objectives.
• Resolves customer concerns in a professional, tactful manner.
• Responsible for the Banking Center’s vault cash, ordering of currency, balancing and adherence to internal security controls.
• Monitors all security and compliance issues, ensures accuracy and adheres to all Bank policies.

Job Requirements:

• 2 years of retail banking experience in a Teller, Personal Banker or Customer Service role.
• Excellent business communication skills, both written and verbal.
• Ability to lead, develop and motivate branch team to achieve branch objectives.
• Position requires standing and walking for the majority of the day and the ability to lift approximately 40lbs.
• Associates Degree OR equivalent related work experience is required.

UNIFIEDBANK is an Equal Opportunity Employer.