Customer Experience Manager

Socket.dev; Moundsville (WV); On-site; USD 42,000 - 66,000; Full time

Job summary

UNIFIED BANK in Moundsville, WV is seeking a full-time Customer Experience Manager to lead the Banking Center and drive customer-centric service. This role reports directly to UNIFIED BANK’s Customer Experience & Sales Executive.

Responsibilities include supervising and developing the team, ensuring compliance, coaching performance, handling non-complex consumer loans, and promoting bank products while maintaining security controls. Strong leadership and communication are essential.

Qualifications

• 2 years of retail banking experience in a Teller, Personal Banker or Customer Service role.
• Excellent business communication skills, both written and verbal.
• Ability to lead, develop and motivate branch team to achieve branch objectives.
• Position requires standing and walking for the majority of the day and the ability to lift approximately 40lbs.
• Associates Degree OR equivalent related work experience is required.

Responsibilities

• Leading the Moundsville Banking Center according to the Bank’s culture, The UNIFIED Way.
• Supervises and develops Banking Center Team Members to provide warm, friendly and efficient customer service.
• Maintains compliance with Bank and Regulatory policies and procedures.
• Leads and develops Customer Service Representatives in operational job knowledge, products and services, selling techniques, security and compliance.
• Coaches, develops and reviews performance, regularly, with all branch Team Members.
• Generates, processes and closes non-complex consumer loans.
• Motivates Team Members to build relationships with customers and offer Bank products and services.
• Monitors progress and works with staff to attain Banking Center achievement objectives.
• Resolves customer concerns in a professional, tactful manner.
• Responsible for the Banking Center’s vault cash, ordering of currency, balancing and adherence to internal security controls.
• Monitors all security and compliance issues, ensures accuracy and adheres to all Bank policies.

Skills

Retail banking experience

Leadership

Communication skills

Education

Associates Degree

Job description

UNIFIEDBANK, in Moundsville, WV, has an immediate opening for the full-time position of Customer Experience Manager. This position reports directly to UNIFIED BANK’s Customer Experience & Sales Executive.

Responsibilities include, but are not limited to:

1. Leading the Moundsville Banking Center according to the Bank’s culture, The UNIFIED Way.
2. Supervises and develops Banking Center Team Members to provide warm, friendly and efficient customer service.
3. Maintains compliance with Bank and Regulatory policies and procedures.
4. Leads and develops Customer Service Representatives in operational job knowledge, products and services, selling techniques, security and compliance.
5. Coaches, develops and reviews performance, regularly, with all branch Team Members.
6. Generates, processes and closes non-complex consumer loans.
7. Motivates Team Members to build relationships with customers and offer Bank products and services.
8. Monitors progress and works with staff to attain Banking Center achievement objectives.
9. Resolves customer concerns in a professional, tactful manner.
10. Responsible for the Banking Center’s vault cash, ordering of currency, balancing and adherence to internal security controls.
11. Monitors all security and compliance issues, ensures accuracy and adheres to all Bank policies.

Job Requirements:

1. 2 years of retail banking experience in a Teller, Personal Banker or Customer Service role.
2. Excellent business communication skills, both written and verbal.
3. Ability to lead, develop and motivate branch team to achieve branch objectives.
4. Position requires standing and walking for the majority of the day and the ability to lift approximately 40lbs.
5. Associates Degree OR equivalent related work experience is required.

UNIFIEDBANK is an Equal Opportunity Employer.