Banking Call Center Specialist III - Customer Experience

Fmbonline; Lodi (CA); On-site; USD 32,000 - 36,000; Full time

Job summary

F&M Bank is seeking a Call Center Specialist III to join our Central Operations/Call Center in Lodi, CA. The role handles a high volume of inbound calls, resolving customer questions and directing them to the right services. You will promote Bank products and provide Debit Card and Online Banking support.

The ideal candidate has at least a high school diploma and 1+ year with F&M Bank, strong communication, and a client-focused approach. This is a full-time on-site position in Lodi.

Qualifications

• High school diploma or equivalent required; college coursework preferred.
• One year or more experience at F&M Bank is desired.
• Ability to multi-task and provide excellent customer service.

Responsibilities

• Respond to a high volume of inbound calls to assist customers with account questions.
• Identify cross-sell opportunities and promote Bank products and services.
• Provide Debit Card and Online Banking support.

Skills

Customer service

Verbal communication

Call center experience

Problem solving

Education

High school diploma or equivalent

College coursework preferred

Tools

Microsoft Office

Multi-line phone system

Job description

F&M Bank is seeking a Call Center Specialist III to join our Central Operations/Call Center in Lodi, CA. The role handles a high volume of inbound calls, resolving customer questions and directing them to the right services. You will promote Bank products and provide Debit Card and Online Banking support.

The ideal candidate has at least a high school diploma and 1+ year with F&M Bank, strong communication, and a client-focused approach. This is a full-time on-site position in Lodi.