Banking Call Center Pro — Growth & Impact

Northrim BanCorp, Inc.; Alaska; On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Paid Time Off

401K match

Parental Leave

Education Assistance

Wellness Program

Job summary

Northrim Bank in Anchorage, AK is seeking a Call Center Representative, Specialist, or Senior Specialist to join our front-line team. You will handle inbound and outbound calls, emails, and online requests, guiding customers through banking products and services to resolve issues with care and efficiency.

Entry to senior levels offer growth within a fast-paced, team-driven environment. We value problem-solving, strong communication, and a customer-first mindset as you help customers navigate

Qualifications

• High school diploma or equivalent.
• Relevant experience (level depends on position).
• Military experience welcomed and valued.

Responsibilities

• Be the friendly voice customers trust handling inbound and outbound calls, emails, and online requests.
• Solve problems on the spot with a one-call resolution mindset.
• Guide customers through banking products, digital tools, and services.
• Identify opportunities to help customers meet their financial goals.
• Troubleshoot everything from simple requests to complex banking issues (depending on your level).
• Deliver top-tier service with professionalism, empathy, and efficiency.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma or equivalent

Job description

Northrim Bank in Anchorage, AK is seeking a Call Center Representative, Specialist, or Senior Specialist to join our front-line team. You will handle inbound and outbound calls, emails, and online requests, guiding customers through banking products and services to resolve issues with care and efficiency.

Entry to senior levels offer growth within a fast-paced, team-driven environment. We value problem-solving, strong communication, and a customer-first mindset as you help customers navigate