Banking Branch Manager

Rocky Mountain Law Enforcement Federal Credit Union; Aurora (CO); On-site; USD 65,000 - 98,000; Full time

Job summary

Affidian Credit Union in Aurora, CO seeks a Branch Manager to lead daily operations and foster strong member relationships in-office. The role entails managing tellers, loan staff and service representatives, ensuring compliance, and driving growth while upholding the credit union's Gold Standard service.

This is a full-time, in-office position with regular hours and room for advancement. Join a team-focused environment that values integrity, service quality, and community engagement, with

Qualifications

• Must have excellent verbal communications and listening skills.
• Pro-active in solving problems and taking initiative to go a step above in all situations.
• Must have organizational skills to handle a large volume of information for varying calls.

Responsibilities

• Manage the opening and closing duties of the branch.
• Coordinate activities of all employees by assigning work and addressing questions.
• Ensure all employees follow Gold Standard Member Service.
• Perform service audits and ensure monthly cross-sell and loan quotas are met.
• Coach/train employees and oversee branch operations.
• Create monthly management reports and maintain AML/BSA knowledge.
• Oversee policies and procedures and support growth initiatives.
• Address employee and member issues to ensure service recovery.

Skills

Verbal communications

Problem solving

Organizational skills

Education

Bachelor's Degree in Business Administration

Job description

Affidian Credit Union is looking for a Branch Manager. We are an established, strong organization, looking for someone who enjoys helping others and building relationships. If you have the experience, qualifications, and passion - Affidian is looking for you to join our team.

We offer a comprehensive health insurance package, competitive salary, generous PTO plan, paid holidays, and eligibility for participation in a 401 K retirement program. The salary range is from $65,325 to $97,988 and does commensurate with experience. The Credit Union promotes from within, and encourages opportunities for growth and advancement. This position is located at 992 Potomac Circle, Aurora, CO 80011. This is a full-time, in-office, position. Branch hours are Monday - Friday from 8:00 am to 5:00 pm.

Position Description:

Manage and maintain a healthy branch office through positive and timely interaction with staff and members. Responsible for the operations of Tellers, Universal Associates, Member Service Representatives, Consumer and Senior Lenders and others as assigned.

Duties and Responsibilities.

MANAGING:

• Manages the opening and closing duties of the branch.
• Coordinates the activities of all employees by assigning work, answering questions, solving problems, helping with complex transactions and member relations problems, including training and explaining policies and procedures.
• Ensure all employees are following Gold Standard Member Service.
• Perform service audits routinely on each employee.
• Ensure monthly cross-sell and loan quotas are being met by each employee., including self.
• Coach/train employees as needed.
• Performs routine inspections to ensure accuracy of the following:
  • Cash vault, teller cash drawers, cash machines, vouchers, etc.
  • Audit reports.
  • GL recons related to the branch.
  • Employee work (teller receipts, new account/loan folders).
• Creates necessary branch reports, including monthly management report.
• Has a thorough understanding of AML/BSA.
• Manages the performance of all employees which include training on policies and procedures, written evaluations, one-one-one meetings.
• Oversees and is up to date in knowledge, procedures and policies regarding all areas and positions of the branch operations.
• Performs other related duties, including special projects as needed or requested.

DEVELOPMENT:

• Ensuring staff is properly trained and informed by:
  • Training and coaching in practices and procedures, applicable to each position. This is expected ongoing (everyday) as needed to ensure the proper growth and development of staff.
• Ensure continuing education/development for self:
  • Attend necessary training/planning events.
  • Attend/hold necessary meetings (management, committee, consistency, staff, etc.).
  • Network internally and externally to aide in evaluating, developing and enhancing Affidian's culture.

MEMBER SERVICE:

• Ensure an on-going environment that is member friendly, to succeed with the Credit Union's mission statement and core values:
  • Be available to members for any questions or concerns they may have. Provide assistance for transactions, loans, cards, etc.
  • Spend an appropriate amount of time building relationships with members and employees.
  • Assist in business development functions periodically and community events.

LEADERSHIP:

• Recommends, administers and adheres to policies and procedures for overall branch operations.
• Ensure employees are trained and accountable.
• Review long term employee goals periodically to facilitate a healthy succession plan.
• Bring resolution to employee and/or member complaints to ensure an appropriate level of service recovery.

Performance Standards:

• Must have a strong knowledge of banking operations and procedures.
• Complete all required training.
• Provide courteous, friendly, timely and professional service to all members and staff in an accurate manner.
• Ability and knowledge to perform the duties of all branch personnel.
• Assist the digital department with phones/chats as the situation needs and services may warrant.
• Maintain a professional appearance and work environment.
• Comply with all the published directives and expectations of the Affidian CU Employee Handbook.
• Support all internal and external educational opportunities.
• Support all corporate goals and objectives.

Qualification Requirements:

• Must have excellent verbal communications and listening skills.
• Pro-active in solving problems and taking initiative to go a step above in all situations.
• Must have organizational skills to handle a large volume of information for varying calls.

Education and/or Experience:

• Must have worked in a financial institution for a minimum of three years, with at least two years' experience with a Credit Union.
• Minimum three years' experience in management.
• Bachelor's Degree in Business Administration or other related field from an accredited university.

This is not a complete description of the position. The job description will be provided at the time of an interview and job acceptance.