Banking Associate: Teller & Client Advisor

Solvay Bank; Village of East Syracuse (NY); On-site; USD 22,000 - 33,000; Full time

Job summary

Solvay Bank in East Syracuse, NY is seeking a Banking Associate Assistant Branch Manager / Branch Manager to deliver exceptional customer service, handle teller duties, and support branch operations in a retail banking environment.

The role requires cash handling, deposits, customer guidance on products, and cross-selling, with opportunities for growth within a community bank that values teamwork, integrity, and community service.

Qualifications

• Experience in counting currency and coin.
• Good math aptitude.
• Ability to deal effectively and tactfully with all types of customers.

Responsibilities

• Delivers excellence in customer service, guidance and respect to all Solvay Bank customers and co-workers in accordance with the Solvay Bank Client Service Standards
• Thoroughly understands, embraces and exhibits Solvay Bank Values and serves as an example to others in actions and words
• Receives checks and cash for deposit, verifies amount and examines checks for endorsements
• Cashes checks and pays out money after verification of signatures and customer balances
• Processes negotiable instruments following all policies and procedures
• Enters customer transactions into computer software to record transactions, and issues computer generated receipts
• Place holds on accounts in accordance with bank and regulatory policy
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen
• Develops strong knowledge of the Bank’s deposit and electronic banking products so as able to recognize client needs and make appropriate recommendations
• Removes deposits from and counts and balances cash in automated teller machines and night depository
• Maintains proper cash level in drawers, keeps cash secure, and maintains a high level of security for the bank
• Accepts stop payment requests and address changes, distributing to the proper personnel for processing
• Assists with daily scanning to balance branch
• As needed, educates and assists customers with opening various types of deposit accounts, ordering debit cards and changes to existing accounts. Provides information on products and services that meet the customer’s need and wants in accordance with all Bank procedures.
• Maintain the ability to actively and professionally cross-sell Bank products and other Bank services.
• Adheres to established policies, procedures and federal regulations
• Performs other tasks requested by supervisor/manager as they relate to the bank and its functions
• Adheres to Information Security policies and related regulatory policies, procedures and standards designed to protect customer and Bank-owned information
• Ensures excellent customer service by working in alternative branches as needed and requested by management, fostering teamwork across the retail network.

Skills

Cash handling

Math aptitude

Customer interaction

Education

High School Graduate or GED

Job description

Solvay Bank in East Syracuse, NY is seeking a Banking Associate Assistant Branch Manager / Branch Manager to deliver exceptional customer service, handle teller duties, and support branch operations in a retail banking environment.

The role requires cash handling, deposits, customer guidance on products, and cross-selling, with opportunities for growth within a community bank that values teamwork, integrity, and community service.