Banking Associate I - Client Service & Growth Opportunity

Bank-of-Utah; South Ogden (UT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Great work-life balance (Mon-Fri)

Medical, dental & vision plans

401(k) plan with match

Paid holidays & PTO

Volunteer opportunities

Job summary

Bank of Utah in South Ogden, UT is seeking an entry-level Full-Time Banking Associate I to greet customers, process routine transactions, and deliver exceptional service. The role includes cash handling, learning core banking products, and contributing to a safe branch environment.

Responsibilities include processing inquiries, executing daily operations, and collaborating with the Branch Banking Manager to support branch goals while maintaining compliance and strong customer relations.

Qualifications

• High school diploma required.
• Customer service experience preferred.
• Ability to work scheduled branch hours, including opening and closing shifts.
• Strong attention to detail and ability to follow established procedures.
• Strong interpersonal skills with the ability to build rapport and connect with individuals.
• Effective problem-solving and critical thinking skills.
• Highly motivated and goal-oriented.
• Must be at least 18 years of age.

Responsibilities

• Process routine account transactions and inquiries both in person and over the phone.
• Accurately handle, organize, and count cash while maintaining strict security and dual control standards.
• Provide courteous, solutions-oriented service and support the resolution of client questions or concerns.
• Proactively address and resolve conflicts through active listening and collaborative problem-solving.
• Grow knowledge of the bank’s products and services to help clients with everyday banking needs.
• Execute daily operational responsibilities in accordance with regulatory requirements and bank policies.
• Perform assigned branch opening and closing procedures.
• Partner with the Branch Banking Manager on operational tasks and reporting.
• Recognize indicators of fraud, irregular activity, or policy exceptions and elevate concerns appropriately.
• Adhere to all regulatory requirements, compliance standards, and bank policies at all times.

Skills

Customer service

Interpersonal skills

Attention to detail

Problem solving

Willingness to learn

Education

High school diploma or equivalent

Job description

Bank of Utah in South Ogden, UT is seeking an entry-level Full-Time Banking Associate I to greet customers, process routine transactions, and deliver exceptional service. The role includes cash handling, learning core banking products, and contributing to a safe branch environment.

Responsibilities include processing inquiries, executing daily operations, and collaborating with the Branch Banking Manager to support branch goals while maintaining compliance and strong customer relations.