Banking Applications Support Specialist

Bank of Greene County; Town of Catskill (NY); On-site; USD 51,000 - 68,000; Full time

Job summary

Bank of Greene County in Catskill, NY is seeking an Application Support Specialist to join the Information Systems team. You will assist with core bank applications, testing, documentation, change control, and end-user support across production, test, and training systems.

The role includes help desk ticket management, coordinating with vendors, and participating in on-call rotations to ensure smooth operations. Prior core banking app experience and MS Office skills are preferred.

Qualifications

• Experience with core banking applications required.
• Proficient with Microsoft Office products.
• Strong communication with end-users by phone and in person.
• 1+ year of application support experience preferred.
• Assoc./MS Desktop Technician cert or CIS/CS degree desired.

Responsibilities

• Assist with the management of all critical bank applications.
• Support monthly/quarterly reporting, such as credit reporting and collateral reporting.
• Maintain databases and perform maintenance for all application systems.
• Provide help desk support and document requests in the ticketing system.
• Interview users to diagnose problems and guide resolution.
• Assist in planning future application upgrades and deployment.
• Participate in on-call rotation with remote access.
• Assist with bank audits preparation for NYS Banking Department, OCC and FDIC.

Skills

Banking applications

Microsoft Office

End-user communication

Helpdesk experience

Education

Assoc. degree in CIS/CS or MS Desktop Technician cert

Job description

Bank of Greene County in Catskill, NY is seeking an Application Support Specialist to join the Information Systems team. You will assist with core bank applications, testing, documentation, change control, and end-user support across production, test, and training systems.

The role includes help desk ticket management, coordinating with vendors, and participating in on-call rotations to ensure smooth operations. Prior core banking app experience and MS Office skills are preferred.