Banking AI Platform Analyst — Remote, Growth Path

Titan AI; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Remote-first culture

Unlimited PTO

Medical, dental, and vision coverage

Job summary

Titan AI is building the AI platform for banking, creating models and agents that define the industry. The Platform Analyst program trains the next generation of AI operators, engineers, and client leaders with hands-on production experience.

As a Platform Analyst, you will work at the frontier of AI, learning from seasoned operators and engineers and helping customers succeed as Titan scales. The role emphasizes ownership, collaboration with Product, and growth into engineering and management

Qualifications

• Bachelor's degree in a technical field or equivalent experience.
• Fundamental technical skills and deep curiosity about AI platforms and how they work.
• Strong written and verbal communication, able to explain technical concepts clearly to non-technical users.
• High agency and extreme ownership; proactive problem-solver.
• Exceptional organizational skills and attention to detail.
• Banking or fintech experience is a plus.

Responsibilities

• Own an agentic-enabled client support experience end-to-end from first contact through resolution.
• Deepen client adoption of the Titan platform with prompting, workflows, and use-case development guidance.
• Synthesize client feedback into actionable inputs for Product and Engineering teams.
• Investigate platform issues thoroughly and escalate when needed.
• Develop pattern recognition across inbound requests to distinguish education gaps, product limits, and technical issues.
• Build and continuously improve a living knowledge base for the team.
• Maintain visibility across client communications to ensure no one is left unheard.
• Collaborate with Client Partners and Forward Deployed Engineers for seamless handoffs.

Skills

Technical degree or background

AI platform curiosity

Strong communication

Ownership and initiative

Organizational skills

Banking/fintech experience

Education

Bachelor's degree in technical field

Job description

Titan AI is building the AI platform for banking, creating models and agents that define the industry. The Platform Analyst program trains the next generation of AI operators, engineers, and client leaders with hands-on production experience.

As a Platform Analyst, you will work at the frontier of AI, learning from seasoned operators and engineers and helping customers succeed as Titan scales. The role emphasizes ownership, collaboration with Product, and growth into engineering and management