Banker Loan Assistant – Specialized Lending Group – North Raleigh

North State Bank; Raleigh, Northern (NC, KY); Hybrid; USD 52,000 - 68,000; Full time

Job summary

North State Bank is seeking a Banker Loan Assistant in Raleigh to support the Specialized Lending Group. You will review, prepare and coordinate loan closings, collect updated financial information, and back up portfolio management as needed. This is a full-time on-site role.

The ideal candidate has an associate degree in a related field and 3+ years of loan support experience, with strong organizational and communication skills and proficiency in MS Office.

Qualifications

• Associate degree or equivalent experience in business/finance.
• 3+ years of commercial loan support or related banking work.
• Knowledge of lending processes, documentation, and servicing requirements.
• Strong organizational skills with accuracy and attention to detail.
• Excellent written and verbal communication and MS Office proficiency.
• Experience with loan origination/servicing systems preferred.

Responsibilities

• Assist lenders with loan requests by gathering and reviewing docs.
• Coordinate due diligence: credit reports, appraisals, title commitments, and more.
• Ensure files are complete and compliant with policies and regulations.
• Prepare documentation for closings and support customers and attorneys.
• Process servicing items: draws, inquiries, credits/debits, payoff requests.

Skills

Organizational skills

Attention to detail

Communication skills

Microsoft Office

Education

Associate degree in Business, Finance, Accounting, or related field

Tools

nCino

Synergy

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Banker Loan Assistant - Specialized Lending Group

Regular Full-Time Raleigh, NC, US

A strong, independent community bank, North State has served customers for over 25 years and counting. Headquartered in Raleigh, North Carolina, with offices in Wake and New Hanover counties, the Bank was built on and practices the core values of integrity, hard work, fairness, teamwork, and consistency. We believe it's our calling to add value to the lives of those we serve and to do so with a spirit of friendship. We are a full-service bank with focused divisions for mortgage, government lending, and the community association management industry.

North State Bank has an exciting opportunity for a Banker Loan Assistant in our Specialized Lending Group(SLG) located on our corporate campus in Raleigh, NC. The Banker Loan Assistant for the Specialized Lending Group provides servicing support to the SLG team with good knowledge of commercial and consumer loans with the ability to review, prepare and coordinate loan closings; collect updated financial information and serve as the backup commercial loan portfolio manager as needed. Because of the responsibilities associated with this role, this position requires full-time, in-office attendance.

What You'll Do

Support the Lending Process

• Assist lenders with commercial, consumer, construction-to-permanent, and participated loan requests by gathering and reviewing required documentation.
• Coordinate due diligence activities, including ordering credit reports, appraisals, environmental assessments, title commitments, flood determinations, lien searches, and other supporting documentation.
• Ensure loan files are complete, accurate, and compliant with Bank policies and regulatory requirements.
• Serve as a trusted resource for lenders throughout the underwriting, closing, and servicing process.

Coordinate Loan Closings

• Prepare and coordinate loan documentation packages for commercial and consumer loan closings.
• Work closely with customers, attorneys, participating banks, and vendors to ensure a seamless closing experience.
• Monitor outstanding items and proactively follow up to keep transactions moving forward.
• Review completed documents for accuracy and completeness prior to loan booking and funding.

Manage Loan Servicing Activities

• Prepare loan documents for booking and coordinate collateral perfection and filing requirements.
• Process construction and development draw requests, including communications with customers and participating financial institutions.
• Assist borrowers with servicing inquiries, account maintenance, credits, debits, and payoff requests.
• Process paid loans and ensure timely completion of related servicing activities.
• Support lenders with ongoing portfolio monitoring and maintenance activities.
• Track and collect required financial statements, insurance documentation, collateral valuations, and other covenant requirements.
• Assist with clearing credit and technical exceptions.
• Support ongoing quality control efforts through accurate documentation and system updates.

Support Operational Excellence

• Upload and maintain loan documentation within Synergy, nCino, and other Bank systems.
• Assist with basic financial spreads and reporting activities.
• Stay current on lending regulations, policies, procedures, and documentation requirements.
• Participate in special projects and process improvement initiatives to enhance efficiency and service delivery.

What You Bring

Required Qualifications

• Associate degree in Business, Finance, Accounting, or a related field, or an equivalent combination of education and experience.
• Three or more years of commercial loan support, loan administration, or related banking experience.
• Working knowledge of commercial lending processes, loan documentation, and servicing requirements.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.

Preferred Qualifications

• Experience supporting participated loans, construction lending, or specialized commercial lending portfolios.
• Familiarity with nCino, Synergy, or comparable loan origination and servicing systems.
• Knowledge of banking regulations and documentation requirements.
• Experience working directly with commercial customers and business clients.

We're looking for someone who:

• Delivers exceptional internal and external customer service.
• Demonstrates strong organization and follow-through.
• Thrives in a deadline-driven environment with multiple priorities.
• Maintains a high level of professionalism and confidentiality.
• Possesses strong analytical and problem-solving skills.
• Communicates effectively with customers, lenders, and business partners.
• Takes initiative and continuously seeks opportunities to improve processes and service.

Why Join Us?

North State Bank is an equal opportunity employer and gives consideration for qualified applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, pregnancy, genetic information, disability or status as a protected veteran status or any other protected category under applicable federal, state and local laws. VEVRRA Contractor.

North State Bank provides competitive compensation and excellent, flexible benefits program. With North State Bank benefits, you have the flexibility to choose what's right for you and your family. We hope you will see it comes down to one simple truth: North State Bank is a great place to work!