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orsa credit union; Gaylord (MI); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and视on?

Paid time off to observe holidays

Flexible work options depending on the

Community engagement activities

Employee wellness programs

Up to 12-weeks paid paternity/mater n?

Job summary

orsa credit union is seeking a full-time in-branch consultant to transform routine visits into digitally-forward, member-centered experiences. You’ll guide members toward solutions, process transactions with accuracy, and uphold compliance, building trust and ongoing relationships.

Starting wage is $20.48 per hour, with potential increases for relevant experience. Schedule is Monday–Saturday, with branch needs driving the hours. Join a culture of belonging and community impact across Michigan.

Qualifications

• Minimum two years' experience as a service representative in retail or service industry or equivalent.
• High school diploma or equivalent required.

Responsibilities

• Walk alongside members to guide them toward meaningful solutions with a digitally-first mindset.
• Handle transactions, including cash, with accuracy and integrity while upholding compliance.
• Build trust and lasting relationships by delivering friendly, knowledgeable service.
• Share deposit, lending, and digital product knowledge to help members move forward.
• Collaborate across branches to ensure consistent, high-quality member experience.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

At orsa credit union, we believe in more than just banking, we believe in people. We are looking to build a community of forward-thinking team members who share our values towards providing exceptional member experiences and financial empowerment through our best-in-class products.

We’ve been recognized as one of the Regional Best and Brightest companies for the last 20 years and nationally recognized since 2018. We have been certified as a Great Place To Work since 2023 and as of 2024, we were also recognized as the Best and Brightest in Wellness, reflecting our deep commitment to our team members and the communities we serve.

At orsa, we are always looking for mission-driven in-branch staff to bring our values to life, and we hope you might be one of them.

About the role:

Every day, the consultant transforms ordinary branch visits into digitally-forward, people-first extraordinary experiences that strengthen trust, deepen relationships, and create joy. This role bridges vision and action, ensuring that the organization’s strategies and values are fully realized in the everyday experiences of members. By combining operational excellence with genuine care, the consultant carries our promise all the way through the final mile, where trust is built, relationships are deepened, and the credit union’s purpose of creating joy and igniting Michiganders’ impossible dreams comes to life.

Through interactive and collaborative conversations, the consultant identifies opportunities to guide members toward solutions that align with their goals, whether through everyday transactions, specialized products, or deeper consultation. This role embodies our values by walking with members through both light and dark moments, positioning the organization as their trusted, lifelong partner.

This position has a starting hourly rate of $20.48, but your offer amount may be increased with relevant work experience and transferable skills.

This is a full-time position Monday–Saturday. Work schedule varies based on branch needs.

How you’ll shape the member experience:

• Walk alongside members in both light and dark moments.

Carry the spirit of our Manifesto all the way through the final mile, ensuring every interaction makes members feel supported and relationships grow stronger.

• Guide members toward meaningful solutions with a digitally-first mindset.

Take time to understand members’ everyday finances and impossible dreams, recommending products and services that help them move forward with confidence.

• Deliver operational excellence with care.

Handle transactions — including cash — with accuracy, integrity, and consistency, protecting members’ trust while upholding compliance standards and dual control practices.

• Take ownership of member challenges.

Stand courageously with members in difficult moments, resolving issues thoughtfully and turning challenges into opportunities for deeper connection.

• Be a confident and trusted resource.

Share knowledge of deposit, lending, and digital banking products with clarity and care, guiding members as they navigate options big and small.

• Contribute to branch and organizational success.

Celebrate team wins with a huzzah, promote solutions that make members’ lives better, and elevate referrals that create lasting impact.

• Collaborate to strengthen community connection.

Partner across branches and with other teams to ensure consistency, share expertise, and reflect the organization’s commitment to creating joy and igniting Michiganders’ impossible dreams.

• Commit to continuous learning and growth.

Stay curious and engaged, deepening your knowledge of products, initiatives, and compliance while fostering belonging, collaboration, and strong relationships across the organization.

• Support organizational flexibility.

Step in where needed — including at other branches — to ensure members always experience care and connection through the final mile.

What you bring to the table:

• High school diploma or equivalent.
• Minimum two years' experience as a service representative in the retail or service industry or equivalent experience.

We believe in creating a Culture of Belonging guided by our core values: Relentless Care, Hustle & Grind, Huzzah!and Curiosity.

As a team member of orsa, you’ll enjoy:

• Comprehensive medical, dental, and vision plans
• Generous paid time off package for all full-time team members
• Up to 12-weeks paid paternity/maternity leave
• Lifestyle Accounts to help with your personal wellbeing
• Family Health Benefits
• Paid time off to observe all Federal Holidays
• Flexible work options depending on position
• Numerous employee engagement activities
• Community Resource Groups
• Paid time off for occasions such as volunteering, caregiving, and family events

Equal Employment Opportunity Policy:

orsa credit union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws.

Disclaimer:

This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward.

Please note that orsa credit union does not involve Artificial Intelligence (AI) when evaluating applications. Applications for this position are reviewed by a member within the Talent Acquisition team. We are dedicated to providing an equitable and thorough review of all submissions and look forward to additional connection as the recruitment process continues!