future in-branch leadership opportunities/south

orsa credit union; Plymouth (MI); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Flexible work options

Community involvement

Job summary

orsa credit union in Michigan seeks a Branch People Leader who will elevate member experiences and empower the team. This role transforms the branch into a trusted relationship hub, guiding with empathy and purpose to deliver outstanding service in every interaction.

You’ll coach and mentor staff, set performance standards, champion community connections, and ensure security and regulatory compliance. The position starts at $65,500 annually, with potential increases for relevant experience and

Qualifications

• 4-6 years’ experience in retail/member experience.
• 1 year of leadership experience.
• Proficiency using Excel and Word.
• 3 years of leadership experience.

Responsibilities

• Lead, coach, and inspire the branch team.
• Foster a culture of excellence in branch interactions.
• Drive community connection and partnerships.
• Ensure trust, security, and regulatory compliance.
• Empower the branch to meet business and experience goals.
• Champion employee experience with empathy and vision.

Skills

Leadership

Mentoring

Customer experience

Education

High school diploma

Tools

Excel

Word

Job description

At orsa credit union, we believe in more than just banking, we believe in people. We are looking to build a community of forward-thinking team members who share our values towards providing exceptional member experiences and financial empowerment through our best-in-class products.

We’ve been recognized as one of the Regional Best and Brightestcompanies for the last 20 years and nationally recognized since 2018. We have been certified as a Great Place To Work since 2023 and as of 2024, we were also recognized as the Best and Brightest in Wellness, reflecting our deep commitment to our team members and the communities we serve.

At orsa, we are always looking for mission-driven in-branch staff to bring our values to life, and we hope you might be one of them.

About the role:

The branch people leader is the curator of an extraordinary member and team experience. We don\'t call it branch manager because managing is about process. This job is about humans.

This leader champions our Member Engagement Manifesto by inspiring, guiding, and empowering their branch team to consistently deliver excellence all the way to the final mile. They lead with both head and heart, cultivating a culture where the success of our members and the growth of our team members are equally celebrated.

As a visible community advocate, the branch people leader sets the tone for performance, engagement, and local impact. They transform the branch from a financial service location into a trusted relationship hub. Here, members discover solutions, encouragement, and a partner for life who walks with them through both dark and light moments. With curiosity and courage, this leader embraces ambiguity, removes barriers, and creates new opportunities to elevate both the member and employee experience, celebrating every Huzzah along the way.

This position has a starting annual rate of $65,500, but your offer amount may be increased with relevant work experience and transferable skills.

How you’ll shape the team member and member experience:

• Lead, Coach, and Inspire.
  • Mentor and develop team members at all levels, fostering accountability, growth, and confidence.
• Cultivate a Culture of Excellence.
  • Set clear standards of performance, ensuring both operational excellence and meaningful impact in every branch interaction demonstrating that the final mile counts.
• Drive Community Connection.
  • Collaborate with internal teams to ensure the branch plays an active role in community events, partnerships, and initiatives that build financial confidence and empowerment.
• Ensure Trust and Compliance.
  • Uphold the highest standards of security, compliance, and financial stewardship. Take ownership of ensuring the branch consistently follows all credit union policies, procedures, and regulatory requirements.
• Empower Branch Success.
  • Guide the team in meeting and exceeding business, financial, and experience goals.
• Champion Employee Experience.
  • Lead with empathy and vision to foster an inclusive, motivating, and supportive workplace where team members thrive, feel valued, and remain aligned with our shared purpose of being a trusted partner for life.

You might also bring:

• High school diploma or equivalent.
• 4-6 years’ experience in retail/member experience.
• 1 year of leadership experience.
• Demonstrated business acumen.
• Proven successful goal setting and achievements.
• Proficiency using Excel and Word.
• 3 years of leadership experience.

We believe in creating a Culture of Belonging guided by our core values: Relentless Care, Hustle & Grind, Huzzah!and Curiosity.

As a team member of orsa, you’ll enjoy:

• Comprehensive medical, dental, and vision plans
• Four weeks of PTO for all full-time team members
• Up to 12-weeks paid paternity/maternity leave
• Lifestyle Accounts to help with your personal wellbeing
• Family Health Benefits
• Paid time off to observe all Federal Holidays
• Flexible work options depending on position
• Numerous employee engagement activities
• Community Resource Groups
• Paid time off for occasions such as volunteering, caregiving, and family events

You might also have:

• 3 years of leadership experience.

Equal Employment Opportunity Policy: orsa credit union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws.

Disclaimer:

This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward.

Please note that orsa credit union does not involve Artificial Intelligence (AI) when evaluating applications. Applications for this position are reviewed by a member within the Talent Acquisition team. We are dedicated to providing an equitable and thorough review of all submissions and look forward to additional connection as the recruitment process continues!