Bankcard Customer Support Specialist

Centralbancompany; Missouri; On-site; USD 38,000 - 52,000; Full time

Job summary

Central Bancompany in Missouri seeks a customer service associate to support bankcard products by phone, email, and in-person when needed. You will handle payments, card inquiries, and account updates.

The role emphasizes compliance, data accuracy, and strong communication as you rotate through duties and work with multiple teams. High school diploma required; banking experience preferred.

Qualifications

• High School Diploma or GED; college degree preferred.
• Prior banking or credit card industry experience recommended.
• Excellent oral, email, and written communication skills.
• Strong analytical, attention to detail, and problem-solving skills.
• Average typing skills.
• Must be able to multi-task and have time management skills.

Responsibilities

• Provide customer service via telephone and email for credit cards, small business credit cards, and debit cards.
• Process daily payments, reports, and customer requests for credit/debit cards.
• Answer questions and provide solutions to problems.
• Maintain CRM records and ensure organized files; comply with bank procedures.
• Communicate effectively with customers and employees; rotate through duties as needed.
• Assist in special projects or research customer requests as needed.

Skills

Communication skills

Problem solving

Multi-tasking

Attention to detail

Time management

Typing

Education

High School Diploma or GED

College degree preferred

Tools

CRM systems

Job description

• Service our customers and provide support to Central Bancompany employees, while rotating into various duties and assignments as needed.
• Provide customer service via telephone and email concerning consumer credit cards, small business credit cards, and debit cards, while exhibiting our legendary service standards.
• Process daily payments, reports, application entry, and customer request for our credit cards and debit cards.
• Answer questions and provide solutions to problems.
• Handle internal and external customer issues and questions, work on some special projects or research customers' requests as needed. The contact with customer and employees will include phone, email, and some in person.
• Maintain a high level of competency and handle all request, which may be via multiple electronic systems.
• Respond to account inquiries, able to answer questions about accounts, products and services.
• Have an understanding of our rates, special promotions, and all products in bankcard.
• Answer telephone calls as they come in.
• Effectively communicate and actively listen to internal and external customers to determine their needs.
• Answer questions and solve problems.
• Understand and maintain department files and keeps an organized work area.
• Regularly complete training sessions to increase knowledge about the bank and the financial services industry.
• Keep accurate CRM record of all customer contact.
• Complete special projects as assigned.
• Make decisions by following specific department and bank procedures. Has authority to make a decision benefiting the customer and not jeopardize the department or bank (i.e. refunding service charges).
• Assignment, review, and approval of work may come in written or verbal form from the following sources: The Bankcard Director, Manager(s), or Supervisor(s).
• May assist in preparing reports pertaining to their assigned work.
• Take time to bring concerns to internal meetings and able to communicate effectively with co-workers and manager.
• Have contact with every area of bankcard, and all our affiliates.
• Utilize resources to gain information and assist in solving a problem; seeks help to answer questions concerning their department, or to refer a customer to an area for additional services.
• Occasionally require assistance from other bank departments or from holding company operations.
• Responsible for compliance with all banking regulations, which are applicable to the job.
• Other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS

This role works in a standard office environment and involves extended periods at a computer, regular communication in person and by phone, and occasional lifting of items up to 25 pounds. The Bank will provide reasonable accommodations to enable individuals with disabilities to perform the essential functions of this position.

ADDITIONAL REQUIREMENTS

Regular and reliable attendance and punctuality are required for this position. Must be able to perform the essential functions of this position with or without reasonable accommodation

• High School Diploma or GED Certificate, college degree preferred, with relevant work experience
• Prior banking or credit card industry experience strongly recommended, but not required
• Computer experience
• Excellent oral, email, and written communication skills
• Strong analytical, attention to detail, and problem-solving skills
• Average typing skills
• Must be able to multi-task and have time management skills