Central Operations Supervisor

Summit-Bank; Eugene (OR); On-site; USD 70,000 - 95,000; Full time

Job summary

Summit-Bank seeks a Central Operations Supervisor to oversee day-to-day operations, staff training, and adherence to bank policies. You will drive efficiency and ensure regulatory compliance while guiding a team through challenging processes and audits.

The role emphasizes staff development, process improvement, and reliable customer service across back‑office operations and platforms.

Qualifications

• High School Diploma or equivalent.
• 5+ years in Central Operations support position or equivalent.
• Proven ability to communicate professionally with clients.
• Intermediate computer skills including Excel and specialty software.
• Ability to handle confidential information with discretion.
• Working knowledge of banking regulations and procedures.
• Valid driver’s license and access to reliable vehicle.

Responsibilities

• Provide daily supervision and direction to the Central Operations team to ensure prompt, efficient customer service.
• Direct daily operational activities to meet processing deadlines in compliance with regulations and internal policies.
• Responsible for hiring, salary increases, promotions, and disciplinary actions; coach and train direct reports.
• Maintain knowledge of internal resources to mitigate disruptions and report issues to managers.
• Provide direct and indirect customer service by advising on products, services, and platforms.
• Research, compile, and report unit productivity and quality statistics.
• Assist Operations Support Manager with annual audits.
• Maintain paper file systems for documentation.

Skills

Staff supervision

Regulatory compliance

Customer service

Communication skills

Training & development

Time management

Education

High School Diploma

Tools

Excel

Banking software

Job description

SHIFT: Monday - Friday 8:30 AM - 5:30 PM

SUMMARY

The Central Operations Supervisor will be responsible for supervisory, administrative, and compliance control of the day-to-day Central Operations infrastructure, including, but not limited to, staff training, and development, implementation of bank policies and procedures, and regulatory procedures. They will assist with special projects, & procedure writing, to evaluate and improve departmental efficiency.

ESSENTIAL DUTIES

• 1. Provide daily supervision and direction to the Central Operations team to ensure prompt, efficient customer service.
• 2. Direct daily operational activities of Central Operations staff and/or service providers to ensure all processes are completed to meet processing deadlines and are in compliance with regulations and internal policies and procedures.
• 3. Responsible for hiring, salary increase, promotion, and disciplinary action. Coach, counsel, and provide general direction, guidance, and training to direct reports.
• 4. Maintain knowledge of internal resources to mitigate and/or report disruption of service to clients; and communicate recurring or serious issues to Operations Support Manager and/or Operations Support Officer.
• 5. Provide direct and indirect customer service by giving advice and answers to a variety of basic to complex questions regarding products, services, deposit account systems, electronic banking platforms and back-room functionality to clients and colleagues.
• 6. Use knowledge of specialized areas to resolve issues or answer questions that involve interpretation of Bank policies and procedures.
• 7. Research, compile, and report work unit and individual volume, productivity, quality and other statistics using database queries and other resources such as spreadsheets for presentation to Operations Support Manager.
• 8. Assist Operations Support Manager with annual audits.

Key Processes include:

• Exception Item Processing
• Wires
• Debit Card
• Credit Cards
• Loomis
• Verafin
• RTP

SECONDARY DUTIES

• 1. Maintain a proficient knowledge of all applicable banking rules and regulations.
• 2. Participate in various internal committees assigned by management.
• 3. Ensure all related paper file systems are maintained so that necessary documents can be found easily, and documentation is consistent and complete.
• 4. Help with Legal Order request such as Garnishments, Levy's, Subpoenas, etc.
• 5. Assume responsibility for various department functions in the absence of staff members or in overload situations.
• 6. Complete assigned Compliance Training schedule. Maintain compliance with the Bank's BSA/AML policies and procedures.

GENERAL

• 1. Operates a computer terminal or personal computer to process account activity, determine balances and resolve problems within given authority.
• 2. Provides excellent personal customer service to all internal and external clients by treating people with respect; keeping commitments; inspiring the trust of others; working ethically and with integrity; upholding organizational values; and accepting responsibility for own actions.
• 3. Follows policies and procedures; completes administrative tasks correctly and on time; contributes to the overall profitability of the Bank through cost controls and expense monitoring.
• 4. Applies good judgment in decision making and sees beyond immediate assignments and acts on opportunities and problem areas.
• 5. Performs position safely, without endangering health or safety to themselves or others and reports potentially unsafe conditions.
• 6. Works according to established schedules, arriving on time and with a positive attitude.
• 7. Any other duties as defined by management.

QUALIFICATIONS AND DEMONSTRATED ABILITIES

• 1. High School Diploma or equivalent.
• 2. Working knowledge of back-office operations, policies, procedures, and deposit products and services, as obtained through a minimum of 5+ years in a Central Operations support position and /or training or equivalent combination of education and experience. Educational experience, through in-house training sessions, formal school or related curriculum, should be applicable to the finance industry. Work related experience should consist of at least 5+ years' experience in a bank operations support position.
• 3. Proven ability to communicate and interact professionally with internal and external clients.
• 4. Intermediate skills in computer terminal and personal computer operation; keyboarding, word processing, excel and specialty software programs.
• 5. Current Driver's License and access to reliable vehicle.
• 6. Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
• 7. Ability to read, analyze, and interpret business periodicals, professional journals, and technical procedures.
• 8. Excellent organizational and time management skills, to ensure maximum productivity.
• 9. Exceptional verbal, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, and to speak clearly to clients, colleagues, and shareholders.
• 10. Working knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank's products and services.
• 11. Ability to work with minimal supervision while performing duties and to handle confidential information with discretion.

PHYSICAL REQUIREMENTS

• 1. Repetitive use of hands such as grasping, twisting/turning of wrists, and finger dexterity necessary to perform various clerical duties such as typing, writing, maintaining files and counting currency.
• 2. Occasional use of arms such as pushing/pulling to open and close drawers and cabinets.
• 3. Frequent walking to assist customers and staff members at various locations within the Bank.
• 4. Ability to sit and/or stand for extended periods of time at assigned station.
• 5. Ability to bend and/or reach, and to lift and carry up to 30 pounds.
• 6. Continuous clarity of vision at 20 inches or less for normal processing of work.