Business Card Support Specialist

Centralbancompany; Missouri; On-site; USD 40,000 - 55,000; Full time

Job summary

Centralbancompany in Missouri seeks an administrative professional to manage day-to-day relationships with business credit card customers and markets. You will develop procedures, support the sales team, and set up new customer relationships in processing systems, ensuring documentation is complete.

You will guide post-setup support and collaborate with payments teams on projects. The role requires excellent communication, strong organizational skills, and the ability to handle multiple

Qualifications

• High school education or equivalent.
• 2 years banking or administrative experience preferred.
• Strong administrative skills and MS Office proficiency.
• Excellent oral and written communication, documentation and presentation skills.
• Good people skills to facilitate interactions with entities and affiliates.
• Ability to understand, document, and work with complex operational processes.

Responsibilities

• Manage day to day relationships with business credit card customers and their assigned market and handle all oral and written communications that deal with day-to-day issues.
• Develop and maintain procedures and policies for Business Credit Card customers and markets.
• Provide administrative support to the market sales team including assisting with proposals, correspondence/documentation, scheduling, and program oversight and maintenance.
• Setup new customer relationships on processing systems ensuring documentation requirements have been fulfilled.
• Provide guidance and support for a successful setup of the program for customer and ongoing day to day support after setup.
• Work with the business payment solutions teams to complete projects and tasks as assigned.

Skills

Administrative skills

Oral and written communication

People skills

Documenting complex processes

Prioritization

Decision making under pressure

Adaptability / willingness to take on責

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

• Manage day to day relationships with business credit card customers and their assigned market and handle all oral and written communications that deal with day-to-day issues.
• Develop and maintain procedures and policies for Business Credit Card customers and markets.
• Provide administrative support to the market sales team including assisting with proposals, correspondence/documentation, scheduling, and program oversight and maintenance.
• Setup new customer relationships on processing systems ensuring documentation requirements have been fulfilled.
• Provide guidance and support for a successful setup of the program for customer and ongoing day to day support after setup.
• Work with the business payment solutions teams to complete projects and tasks as assigned.

Physical Demands and Working Conditions

This role works in a standard office environment and involves extended periods at a computer, regular communication in person and by phone, and occasional lifting of items up to 25 pounds. The Bank will provide reasonable accommodations to enable individuals with disabilities to perform the essential functions of this position.

Additional Requirements

Regular and reliable attendance and punctuality are required for this position. Must be able to perform the essential functions of this position with or without reasonable accommodation

• High school education or equivalent
• 2 years of banking or administrative experience preferred
• Strong administrative skills
• Proficient use of Microsoft Office products
• Excellent oral and written communication, documentation and presentation skills
• Good people skills to facilitate interaction with responsible entities and ensure implementation with customer and respective affiliate bank
• Ability to understand, document, and work with very complex operational processes and workflows
• Ability to manage multiple and competing priorities on a daily basis in pursuit of business objectives
• Ability to work quickly and accurately, analyze information and make decisions
• Willingness to assume additional responsibilities/duties/projects as they arise