Bank Teller & Customer Solutions Specialist

Citi; Millbrae (CA); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Life, accident & disability insurance

Wellness programs

Paid time off

Job summary

Citi is seeking a part-time Teller in Millbrae, CA. You will be the first point of contact for clients, handle transactions, manage cash, and identify referral opportunities while educating customers on digital self-service options.

Responsibilities include accurate cash handling, complying with policies, and delivering exceptional service to help the branch generate revenue and maintain high customer satisfaction.

Qualifications

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure safety and security of assets
• Ensure all client needs are met and effectively manage client issues, escalating as needed
• Maintain working knowledge of client accounts and products
• Fulfilling clients’ necessities while providing exceptional client experience, measured by metrics
• Assess risk with business decisions, uphold Citi’s reputation, and report control issues with transparency

Skills

Customer service

Sales

Problem solving

Communication

Teamwork

Cash handling

Money handling

Education

High School diploma or equivalent

Job description

Citi is seeking a part-time Teller in Millbrae, CA. You will be the first point of contact for clients, handle transactions, manage cash, and identify referral opportunities while educating customers on digital self-service options.

Responsibilities include accurate cash handling, complying with policies, and delivering exceptional service to help the branch generate revenue and maintain high customer satisfaction.