Bank Teller & Customer Experience Specialist

First Merchants Corporation; Anderson (IN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Base Pay Plus Bonuses

Additional Benefits

Job summary

First Merchants Bank is seeking a Service Associate (Teller) to join our team. This role focuses on high-quality customer service while accurately completing bank transactions and suggesting products to meet customers' financial needs.

You will balance cash, handle daily transactions, and support banking center operations, while following security policies and compliance requirements. This is a full-time, on-site teller role with opportunities for bonuses.

Qualifications

• 3 months of sales, cash handling, or related experience.
• Strong customer service mindset and communication skills.

Responsibilities

• Provide excellent customer service by responding to customer requests for banking transactions.
• Answer customer inquiries with solutions that meet current needs.
• Balance cash, daily transactions, vault, and ATM operations.
• Ensure compliance with regulations and reporting requirements.
• Follow information security policy to protect customer privacy.
• Assist with opening and/or closing the banking center.
• Sell bank products and make customer referrals to meet goals.
• Know all bank products and services.
• Participate in daily/weekly meetings and coaching sessions.

Skills

Sales experience

Cash handling

Customer service

Education

High School Diploma or Equivalent

Job description

First Merchants Bank is seeking a Service Associate (Teller) to join our team. This role focuses on high-quality customer service while accurately completing bank transactions and suggesting products to meet customers' financial needs.

You will balance cash, handle daily transactions, and support banking center operations, while following security policies and compliance requirements. This is a full-time, on-site teller role with opportunities for bonuses.